So I walk into the Apple Store at 10 a.m., and there's already a 90-minute wait for repairs at the Genius Bar. I spend the next hour commiserating with another writer with a broken Mac, as whiny iPhone owners and WAAHHHHH IPOD NO PLAY students hog the line. Yes, I friggin' know that if I had spent another $100 on an Apple ProCare account and scheduled an appointment ahead of time and blah blah blah mwah mwah — give it a rest, iJerks. My Pro account had expired without so much as a warning email. What I really want is a separate service line for those of us with real, work-stopping computer problems so we needn't sit and watch those of you with bricked vanity phones because you tried some trick off Gizmodo.

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