May 20, 2008 08:59 PM
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Online sales and operations account manager — Mountain View, Google
Key responsibilities:
Why so bad?
- Provide outstanding customer service and sales support to Google's advertisers, publishers and/or users.
- Manage customer inquiries by phone, e-mail and/or live chat.
- Collaborate with Specialists, Engineers and Product team members on new feature development.
- Implement creative ways to improve our client relationships and increase revenue by up-selling and promoting other Google products.
- Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.
Consider that one employee told us that the above job description dresses up what Google actually expects customer service reps to do with their time.
Google managers like Paul Carff *specifically* make plans to dress up the job descriptions of what are essentially CSR positions, to lure top talent from top universities. Where they do mention CSR-type work, it's often called a "minor" or "infrequent" part of the job.No wonder another tells us: "I know of at least 6 different employees who cried every single day."
Estimated pay: $45,000 to $60,000. Apply!
Next: Support engineer, Amazon.com
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