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valleywag
They Will Greet Us as Social Networkers
Call it the final wave of the American invasion: A passel of tech executives from Google, YouTube, Twitter, and others, squired by a Wired feature writer, are touring Iraq. More » -
yahoo
Carol Bartz Turns to Her Daughter for Yahoo Phone Research
Apple has the iPhone; Google, the G1. Where's the Yahoophone? We hear new CEO Carol Bartz nixed the Yahoo One Phone, a project with Motorola and AT&T, after her daughter got a look at it. More » -
acquisitions
Wi-Fi's golden age ends as AT&T gobbles Wayport
If wireless Internet access is such a hot technology, why is it such a dud business? I asked that question in Wired five years ago, and I still don't know the answer. Since then, eager-to-please Wi-Fi startups have gone the way of boutique ISP service. AT&T, once broken up by law for being an evil monopoly, has reassembled itself into the dominant telecom brand again — bad service and all. This morning, a press release out of Texas announced that AT&T will acquire privately held Wayport, which operates 10,000 hotspots at locations from McDonald's to the Four Seasons. For $275,000,000 in cash, AT&T will now double its number of Wi-Fi hotspots. I side with the Wall Street Journal's snap analysis: Maybe this will make up in part for all those customers canceling their AT&T home phones. -
your privacy is an illusion
ISPs agree on how to spy on you
Verizon, AT&T and Time Warner Cable executives told Congress yesterday they would not track user behavior online unless given explicit permission, but that they would prefer to police themselves, instead of having to deal with government oversight. Because that would be Orwellian. [Wired] -
great moments in customer service
AT&T buries terms of service in 2,500-page document
AT&T's service agreement runs to 8,000 words — about twice the length of a Wired magazine feature. But it still doesn't list all the details. You'll have to hit the Web for AT&T's 2,500-page guidebook. California state regulators blame themselves for loosening rules in hopes of increasing competition. I went through the Los Angeles Times's summary (written by former San Francisco Chronicle consumer advocate David Lazarus) and pulled out the two lines you need to read: More » -
mysteries
Why do text message rates keep going up?
Text message rates have doubled since 2005, from about 10 cents each to 20 cents today. Senator Herb Kohl (D.-Wisc.), who chairs the Senate's antitrust subcommittee, has asked Verizon, AT&T, Sprint Nextel and T-Mobile to explain it to him. "It does not appear to be justified by rising costs in delivering text messages," the letter says. "Text-messaging files are very small, as the size of text messages are generally limited to 160 characters per message, and therefore cost carriers very little to transmit." Kohl's suspicion: The four big carriers have increased their prices nearly in sync, suggesting a collusion to wring more money out of the market rather than to compete against one another. Read the whole thing — it's no Series of Tubes. (Photo via Gizmodo) -
great moments in customer service
Phone companies can now care even less
The Federal Communications Commission will probably approve AT&T's request to stop filing annual reports on customer satisfaction and service quality. AT&T's angle actually makes sense: Most of the giant telco's modern competitors — cellular and Internet phone companies — don't have to file the data. The FCC is expected to cancel the reports entirely rather than require everyone to file. The Commission's charts show that customer complaints doubled from 2004 to 2006, but that doesn't take into account the ease of griping online in recent years. -
Apple Users Held Hostage
iPhone day 56: AT&T service outage hits East Coast
Users at DSLreports.com are sharing stories of lost AT&T EDGE connectivity in the New York metropolitan area this morning. Non-3G iPhones and Nokias are affected, too, so it's not an iPhone-specific problem. -
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Apple Users Held Hostage
iPhone day 49: AT&T overseas plans "only" $200 per month
The New York Times pored over the details of AT&T's new overseas data plans for the iPhone. Not only is it pricey, but absent-minded travelers (that's "I believe I'm slightly autistic" in the Valley, or in New York, "Anyone seen my Adderall?") will find themselves paying a lot more than they planned: More » -
i hate it here
850 new reasons for San Franciscans to hate AT&T
So that's what those things are. The box in the photo holds equipment for AT&T's U-verse cable service. The grumpy guy is David Crommie, president of the Cole Valley Improvement Association. He's torqued because AT&T got an exemption from environmental review requirements to install up to 850 of these things around the city. You'll also see smaller green boxes on city sidewalks — those are Comcast's. Verizon manages to bury all its equipment underground. The CVIA has stalled AT&T's plans, but the San Francisco Daily Post reports that "AT&T is now expected to reapply for exemption." (Photo by AP/Paul Sakuma) -
Tim the IT Guy
Home tech support from AT&T? Please hold
AT&T has launched a "Geek Squad meets Fire Dog" IT service called AT&T ConnecTech. The company told USA Today that ConnecTech will provide home technical services in all 50 states: Home networking. Household tech support. Home theater installation. Having dealt with AT&T's "We don't have to — we're the phone company" attitude for years, I predict ConnecTech will be more like "Geek Squad meets the DMV." More » -
death of print
5 ways the newspapers botched the Web
Here's our theory: Daily deadlines did in the newspaper industry. The pressure of getting to press, the long-practiced art of doom-and-gloom headline writing, the flinchiness of easily spooked editors all made it impossible for ink-stained wretches to look farther into the future than the next edition. Speaking of doom and gloom: Online ad revenues at several major newspaper chains actually dropped last quarter. The surprise there is that they ever managed to rise. The newspaper industry has a devastating history of letting the future of media slip from its grasp. Where to start? Perhaps 1995, when several newspaper chains put $9 million into a consortium called New Century Network. "The granddaddy of fuckups," as one suitably crotchety industry veteran tells us, folded in 1998. Or you can go further back, to '80s adventures in videotext. But each tale ends the same way: A promising start, shuttered amid fear, uncertainty, and doubt. More » -
apple
Class-action suit filed over iPhone 3G's failings
An Alabama woman says Apple's become "unjustly enriched at the expense of Plaintiff and Class members" because her iPhone 3G doesn't get a good reception. She says where she lives supposedly gets good AT&T coverage and that her iPhone doesn't work as well as Apple said it would in its commercials. It's a common complaint. Check out the video comparing the speed of an iPhone in an Apple commercial versus real life embedded below . But we have to ask: instead of filing an expensive lawsuit, why doesn't the plaintiff just junk her iPhone and buy a Palm Centro or a Nokia N90? That seems easier and, you know, vastly less annoying to the rest of us. More » -
your privacy is an illusion
AT&T wants to watch
In a letter to a congressional committee, AT&T said it is "carefully considering" monitoring how its users surf the Web. In a similiar letter, Internet service provider Charter Communication said it had plans to do the same. ISPs Bresnan Communications, CableOne, CenturyTell, Embarq, Knology and Wow already track their users' activities on the Web, according to Silicon Alley Insider, which put together a list of ISPs and portals that do and do not track users. -
stats
Most iPhones not sold at Apple Stores
Hidden in the math of a Fortune summary of a report from investment bank Piper Jaffray: Apple Store sales only account for 2 of every 5 iPhones sold. AT&T stores sell one in five, and overseas phone stores sell the other 2. Using Piper Jaffray's estimates, you can summarize sales for the upcoming Xmas-gift-driven last quarter of the year as: 2 million through Apple's own stores, 1 million through AT&T, and 2 million elsewhere in the world. Then factor in your Best Buy prediction. What I want to know: What's 2 million times the average wait time in an iPhone line? (Chart by Piper Jaffray) -
Apple Users Held Hostage
iPhone buyer's remorse kicks in
Dropped calls. Flaky high-speed connections. Short battery life. The San Francisco Chronicle rounds up not one, but two unhappy iPhone users and an analyst who backs them up to prove that this new iPhone thing isn't working as planned. Not to get all Fake Steve on these guys, but look: The problem isn't the iPhone. It's you two. The iPhone is so popular that AT&T's networks can't handle the load. The onboard apps — so easy to install, just go to the store, click, and boom, it's that simple — are so hypnotic that you're running out your batteries playing with them. Pull your pants up and look in the mirror. If you can't handle it that your phone is more popular than you are, maybe it's time you and the iPhone went your separate ways. -
broadband
Dial-up users cling to slow Internet
Broadband growth has fallen by half in a year. Cable and telephone providers of high-speed Internet signed up 887,000 net new customers last quarter — half of the number of signups in the same period last year. Because of market saturation, companies are focusing more on selling faster, more expensive services. Nationwide, cable companies have 35.3 million broadband customers while phone companies have 29.7 million. AT&T is still the nation's largest Internet service provider with 14.7 million customers, followed by Comcast with 14.4 million customers. It's good news for AOL and EarthLink, which are profiting from a core of dial-up subscribers reluctant to embrace DSL or cable Internet. [AP] -
at&t
What's "sup" with your website, AT&T?
The website for AT&T's Web-computing-and-storage service, Synaptic Hosting, does not inspire confidence. Thanks to trademark-happy lawyers who insisted that the term "Synaptic Hosting" be followed by a service mark, the page's HTML title is broken. [AT&T] -
cloud computing
AT&T to overcharge for cloud computing
AT&T has announced a cloud-computing service — hosted networking and storage, akin to Amazon.com's S3, Google's App Engine, and other Web services. Expect AT&T's version to offer higher service levels at a higher price. Called Synaptic, the service will be run from five supersized Internet data centers in New Jersey, Maryland, San Diego, Singapore and Amsterdam. The company has set up a high-profile demo: Teamusa.org, the U.S. Olympic Committee's site, is running on Synaptic. -
politics
Senator Ted Stevens indicted for making "false statements"
Ted Stevens, the Republican Senator from Alaska who has held office for a record 40 years, has been indicted on seven counts of making false statements in connection with illegal influence peddling by the likes of convicted Veco CEO Bill Allen — who says the company dispatched employees to remodel Senator Stevens's Alaskan home and paid former Alaskan State Senator Ben Stevens, Ted Stevens's son, $234,000 in bribes. However, none of the indictments arises from his much-parodied description of Internet infrastructure as a "series of tubes." More » -
retail
NJ Mall AT&T Resellers Hand Out Anti-iPhone Propaganda to Customers
It looks like not everyone in AT&T land loves the iPhone. When reader Dennis' mom went to the AT&T stand in the Moorestown Mall in New Jersey to ask about iPhone insurance, they laughed in her face. They then handed her a bunch of articles written arguing for the BlackBerry over the iPhone, printed from places like Crackberry.com and Pocket PC Magazine. At the end, there was the name and number of an AT&T regional manager. [Gizmodo] -
politics
Child-porn blockers' real purpose: getting politicans reelected
Joining Verizon, Time Warner Cable, and Sprint in press-releasing their concerns about child porn online, AOL and and AT&T announced today that they, too, will block their Internet service customers' access to Usenet newsgroups and websites suspected of hosting such illegal content. New York attorney general Andrew Cuomo engineered this arrangement, and California attorney general Jerry Brown and Governor Arnold Schwarzenegger (pictured here saving the children) are hot for a similar deal in-state. More » -
apple
Apple to sell iPhones without AT&T contracts
US customers will be able to purchase new iPhones without locking themselves into a two-year contract with AT&T. It'll just cost an extra $400 — $599 for one with 8 gigabytes of storage, $699 for one with 16 gigabytes. Customers will still have to sign up for an AT&T wireless subscription, but it won't have the same penalties for changing carriers. Analysts figure it costs Apple about $173 to manufacture each iPhone, and believe Apple is selling the phones to AT&T at about $400 each. That means that at $599, Apple and AT&T are roughly splitting the extra $400 profit on an unlocked phone. Almost makes you wonder why AT&T bothers to sell subscriptions. -
politics
TelCos bought wiretapping immunity for a song
The average contribution from AT&T, Verizon and Sprint to the 94 Democratic congresscritters who change their votes from "no" to "yes" on the bill which would grant the companies immunity from charges of illegally wiretapping American citizens? $8,359. How much for all 293 "yes" votes, total? $2,830,087. Eleven California dems changed their votes — Speaker of the House Nancy Pelosi, who represents San Francisco, scored $24,500 in sweet, sweet lobbyist contributions. [MAPLight.org] (Photo by AP/Susan Walsh) -
politics
Google called "Robber Baron" by National Black Chamber of Commerce
The National Black Chamber of Commerce has weighed in against the partnership between Google and Yahoo, suggesting that by gaining control of Yahoo's search advertising inventory, it will create a single auction market for search ad placement and lead to higher prices. More » -
iphone 3g
iPhone 3G's true cost is $1,237
Everywhere you look, a new iPhone price hike turns up. At $199, the phones themselves may be cheaper — but Apple and AT&T, the phone's exclusive carrier in the U.S., are charging users by other means. The iPhone data plan by itself is going up $10 to $30/mo. In a GigaOm interview, AT&T wireless chief Ralph de la Vega reveals that the 200 text messages previously included will cost iPhone users an extra $5/mo. ($20/mo. for unlimited messages, which seem practically obligatory.) And then there's Apple's MobileMe subscription, without which the iPhone's new synching features won't work, at $99 a year, or just over $8 a month. Add it up, and iPhone users will be paying about $43 a month, or $1,038 over the two-year course of the AT&T contract they signed up for — all to get an iPhone at $199. More » -
new iphone
AT&T, Apple scrap iPhone revenue-sharing deal
Apple is known for innovating in gadgetry. But in business models? AT&T has announced that it and Apple have tossed aside last year's agreement to share revenues on the iPhone. Apple now gets paid upfront, with AT&T selling iPhones at a loss to attract subscribers. The 3G data plan, at $30 a month, is $10 more than the previouse rate — and because AT&T's not sharing that revenue with Apple, AT&T will be making $18 more a month from subscribers, according to estimates of Apple's previous take. AT&T described the deal as "consistent with traditional equipment manufacturer-carrier arrangements." So much for remaking the telecom world. Steve Jobs may have wowed the crowd at the Worldwide Developers Conference with the iPhone's new features. But as far as AT&T is concerned, Apple's nothing special. -
apple
3G iPhones will choke wireless networks, as any EVDO user will tell you
One of the reasons that 3G data networks are so fast, especially here in the United States, is that relatively few people use them. However, go to a technology conference where the density of EVDO users reaches a critical mass and suddenly those zippy downloads begin to slow. A room full of iPhone owners frustrated by slowdowns over AT&T's network isn't the customer experience I think Steve Jobs was imagining. [GigaOm] -
history lesson
The Internet according to "Vanity Fair" — the 100-word version
In a nine-chapter opus, Vanity Fair clean-up hitter Keenan "Coverline" Mayo and Peter Newcomb pitch the inevitable book deal for an oral history of the Internet. In it are all sorts of unchallenged assertions by various leading lights, from early stories of the Arpanet to Friendster founder Jonathan Abrams complaining about getting friend invites from "Pounce" when he's not taking undue credit for building the first social network. (Six Degrees, anyone?) But what stood out to me were two anecdotes that illustrate the plus ça change, plus c'est la même chose nature of business in America. Namely, the cycle of monopolies which the Internet has done little to stop and will probably spin Google's way next. After the jump, 100 words that changed the world — without the pleasantly distracting Angelina Jolie pop-up ads spewed by the Vanity Fair website. More » -
wi-fi
Starbucks' desperation means free Internet for card customers
With the purchase of a $5 gift card, or by entering your personal information in the company's database for a rewards program, Starbucks will allow you to sip on two hours of free Wi-Fi from AT&T at stores. The Seattle-based fast food chain may be one of the first to be hit by any economic downturn as Americans cut back on the affordable luxury of $4 caffeinated drinks and spend that money at competitors like McDonald's. One look at the stock's performance over the last year, down over 30 percent, and you can see why CEO Howard Schultz would look to freebies like Wi-Fi to keep the company's FrappucinoTM junkies coming back. As our very special correspondent once put it, "Wi-Fi isn't a luxury or even a commodity. It's a condiment." -
rumormonger
Kevin Rose pumps his own Apple stock with $200 iPhone rumor
Digg founder Kevin Rose is back with another iPhone rumor. This time, the shaggy entrepreneur declares that part of the expected June 9 announcement will be an entry-level model priced at $200. Which jibes with other rumors that Apple and AT&T were considering subsidizing the iPhone, as most other carriers do. Or Apple's just looking to dump unsold stock. Either way, expect the customers who have been waiting in lines for current models priced at $399 to be nonplussed. Apple fans never learn, do they? -
deathwatch
Akimbo's last-ditch plan: Porn!
An Akimbo employee detailed the twists and turns in strategy at the now dead startup, mostly from the point at which Tom Frank (pictured) took over as CEO. Frank stalled development on content for investor AT&T, killed a product a month after it was shipped to Novato-based Sonic, switched products on client CenturyTel with two months notice, then decided they needed to acquire Canadian startup iWave's software. Only after founder Jim Funk left, along with legions of engineers, did executives decide to resuscitate tech built in-house. The nail in the coffin? More » -
deathwatch
Ding, dong, Akimbo's dead
Akimbo, the online video company that just laid off most of the staff, has finally closed its doors. Its failure comes only months after a fresh infusion of $8 million from investors, including AT&T. The telco giant was looking for Akimbo's content to fill out the company's HomeZone TV offering. Only problem? Akimbo lost all its content licensing deals, according to a tipster. [VentureBeat] -
online video
Netflix and Roku hope to avoid the curse of the set-top box
What makes Netflix's new living-room box for Internet video downloads different from all the other set-top flops? Everything. The price is low: At $99, it's much cheaper than the $229 Apple TV. It connects to regular TVs as well as HDTVs, and can stream video in variable quality depending on your Internet connection speed. And you can eat all you want from the buffet of available titles on Netflix, with movies available online that happen to be in your Netflix queue already lined up and ready to go. Hardware partner Roku has introduced it with a chipset that other manufacturers can license, and Netflix has a huge domestic subscriber base as potential customers. So what three things could doom this product to the same fate as every other Internet-video set-top? More » -
great moments in pr
AT&T waffles on free Wi-Fi for iPhone subscribers
Yesterday AT&T added language to its website that promised iPhone subscribers free Wi-Fi hotspot access to the company's listing of features for customers. A few hours later, the offer was removed from the site. The rollout for free Wi-Fi for iPhone subscribers on AT&T's network isn't going so smoothly — after the unannounced program was discovered, hackers shortly discovered they could log any device onto the network quite easily. (Photo from Jajah) -
voip
AT&T plots Skype rival
AT&T and as many as 15 other big phone companies are planning to launch a rival to Skype in 2009. Why don't they just buy it from eBay? That seems easier. [GigaOm] -
security
AT&T turns off free Wi-Fi
AT&T meant to make Wi-Fi free only for iPhone users. But a hack made it free for laptop users at Starbucks and other network points controlled by AT&T. The free Wi-Fi has now been disabled. Guess the hoi polloi stealing bandwidth ruined it for iPhone owners. [Gizmodo] -
wi-fi
Get free Wi-Fi at Starbucks with or without an iPhone from AT&T
AT&T is offering iPhone owners free Wi-Fi at hotspots managed by the company, including those at megachain Starbucks. But all the system checks is the user-agent string supplied by the iPhone's Safari browser and a phone number from a working iPhone. So anyone with a laptop can simply change their browser's user-agent string, put in the phone number of a friend with an iPhone, et voila! Free Wi-Fi. Why you won't get? The phone number of the cute barista you've been flirting with in vain. (Via Slashdot, photo by Synthesis Studios) -
3g iphone
AT&T's 3G iPhone Is $199 This Summer
According to Fortune, AT&T's going to further subsidize the iPhone down as much as $200, making the final retail price a scant $199 with two-year-contract. The rumor is that the $200 bonus will only be available in AT&T stores, not in Apple stores, so people buying and exporting or using it with T-Mobile will be paying the higher price. Current first-gen iPhone users probably won't get this $200 subsidy when upgrading either, unless perhaps they renew for another 2 years. [Gizmodo] -
your privacy is an illusion
FBI to Internet: Yeah, we'd tap that
Head honcho of the federales, Robert Mueller, let his fantasies run wild in hearings held by the House of Representatives' Judiciary Committee on Wednesday:[G]ive us the ability to preempt that illegal activity where it comes through a choke point as opposed to the point where it is diffuse on the Internet.
With Comcast admitting to throttling file sharing traffic, AT&T promising to filter for copyright infringement, Google under fire for all sort of privacy concerns and the NSA already jumping our backbones, who isn't tapping that? (Photo by AP/Lawrence Jackson)

























