<![CDATA[Gawker: valleywag, apple users held hostage]]> http://tags.gawker.com/assets/base/img/thumbs140x140/gawker.com.png <![CDATA[Gawker: valleywag, apple users held hostage]]> http://gawker.com/tag/valleywag/appleusersheldhostage http://gawker.com/tag/valleywag/appleusersheldhostage <![CDATA[Hong Kong's unlocked iPhones explained]]> "Hong Kong is now the one and only country in the world where you can buy an unlocked contract-free iPhone directly from the online Apple Store," writes John Gruber, aka Daring Fireball. He goes on to answer my plea for an explanation of Apple's motives. You can read his full-length post, or my 100-word edit:

Keep in mind that there is a difference between unlocked and contract-free. Countries where you can buy iPhone 3Gs both unlocked and contract-free include Italy, Belgium, South Africa, Czech Republic, and Greece. But unlike Hong Kong, you can’t buy them directly from Apple in those countries.

The leading theory regarding why Apple is doing this in Hong Kong is that it’s a strategic move in Apple’s ongoing negotiations to officially sell the iPhone in mainland China. Earlier this week came reports that China Mobile is trying to get Apple to sell iPhones without 3G and without Wi-Fi.

So, assuming Apple is not interested in selling crippled Wi-Fi-less iPhones to satisfy China Mobile’s demands, but still wants to profit from the enormous Chinese market, selling unlocked contract-free iPhones in Hong Kong is the optimal way to supply the mainland Chinese gray market.

(Photo by Dan Butterfield)

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<![CDATA[Your iPhone plug is a fire hazard]]> If your iPhone 3G's American AC adapter doesn't have a green dot on it, Apple wants you to swap it for a new one. The recalled adapter's plugs have been reported to break off in wall sockets — not just an annoyance, but an electrical shock and fire hazard.

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<![CDATA[Apple selling unlocked iPhones — in Hong Kong]]> I waited until today to post this, in hopes someone would explain why Apple now sells unlocked 3G iPhones in Hong Kong. Previously, the phones were locked into a two-year contract with Hutchison. The AP reports that unlocked iPhones were "widely available on the black market," but that's also true on eBay. Anyone? Gruber?

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<![CDATA[Apple shuts down App Store end-runs for rejected apps]]> The coming iPhone-vs.-Android fight will be drawn along clear lines: Keyboard versus touchscreen. And for phone applications, open bazaar versus walled garden. While Google talks up the openness of its platform, Apple keeps plugging leaks through which iPhone app developers can thwart Apple's ruthless management of its App Store. The latest: Podcaster app developer Alamerica had been rejected by Apple. Someone at Alamerica figured out a workaround: They could hand out ad hoc licenses — meant for development and testing — in return for a $10 donation.

Not only did it end-run the App Store, it cut Apple out of its 30 percent take on the fee. No more, though. Apple has shut down access to the ad hoc license system. I wouldn't go so far as to claim Apple's iron-fist approach will cause consumers to switch phones. But there's an obvious angle for Google: Play up the goofy apps like Pull My Finger that Steve Jobs wouldn't touch. Because if you've ever watched a bunch of drunk twentysomethings playing with their phones in a nightclub, you know that stupid and entertaining often beats pretty and functional.

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<![CDATA[iPhone day 56: AT&T service outage hits East Coast]]> Users at DSLreports.com are sharing stories of lost AT&T EDGE connectivity in the New York metropolitan area this morning. Non-3G iPhones and Nokias are affected, too, so it's not an iPhone-specific problem.

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<![CDATA[iPhone day 49: AT&T overseas plans "only" $200 per month]]> The New York Times pored over the details of AT&T's new overseas data plans for the iPhone. Not only is it pricey, but absent-minded travelers (that's "I believe I'm slightly autistic" in the Valley, or in New York, "Anyone seen my Adderall?") will find themselves paying a lot more than they planned:

Heavy data users have two new options: pay $120 per month for 100 megabytes of international data use or $200 for 200 megabytes. Previously, AT&T announced a 20-megabyte plan for $25 and 50-megabyte plan for $60 plan. A word of caution: Those fees are in addition to what customers already pay to use the phone in the United States.

AT&T says customers can cancel whenever they want, but there are caveats. If you are overseas for only a week, you still have to pay for the whole month — an AT&T spokesman said the company doesn’t prorate the fees. And if you forget to cancel the plan after you get home, you will continue to be charged. AT&T won’t let you specify ahead of time when you want the international plan to end.

(Photo by AP/Paul Sakuma)

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<![CDATA[iPhone day 46: Apple breaks Cut & Paste hack]]> Last week, iPhone developers pounced on a workaround for the Apple gadget's inability to let users cut and paste text between applications. Never mind. Apple's latest firmware update plugs the loophole. Back to writing down phone numbers on paper.

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<![CDATA[iPhone day 42: Steve Jobs, customer support rep]]> "This is a known iPhone bug that is being fixed in the next software update in September," says a one-line reply from His Steveness Himself to an AppleInsider reader who had written to complain about his iPhone's third-party apps being disabled. Yes, it's really him. Jobs has been spotted in customers' inboxes in 2006, 2007, and earlier this year. Jobs's replies are usually limited to a simple yes-we're-fixing-that. But sometimes, the Dan Lyons version of his demeanor peeks through: "I suggest you calm down. Everyone knows the issue and it is being worked. Steve."

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<![CDATA[iPhone day 41: Cut and paste hack actually works]]> A gaggle of iPhone programmers have figured out a way to solve the iPhone's most embarrassing shortcoming: The inability to cut and paste text between applications. OpenClip creates a shared clipboard that doesn't violate Apple's technical restrictions on iPhone applications. It works, but only for applications that are updated to use OpenClip to access the clipboard. The demo starts at 0:58 into the jargony video report above.

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<![CDATA[iPhone day 40: Apple makes it up to MobileMe sufferers]]> After claiming over and over that MobileMe migration problems had only affected "1 percent" of us who use Apple's hosted email service, the company sent out an apology and a free extra 60 days of service to all MobileMe users Monday night. Cash value: $16.27.

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<![CDATA[iPhone day 36: Apple working on fix for dropped calls]]> The Wall Street Journal reports that Apple's engineers are working on a software upgrade to fix problems with the iPhone 3G's "immature chipset and radio protocol stack," the most likely cause for complaints that the new models drop calls a lot when in 3G mode. Apple uses a custom chip made by Infineon, a German supplier. Officially, no one is saying anything. In reality, "people familiar with the matter" are getting out the word for the companies involved. (Photo by AP/Paul Sakuma)

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<![CDATA[iPhone day 35: Phishing scam hooks many MobileMe users]]> A security company that crawls the Net turned up personal information for between 100 and 200 users of Apple's MobileMe email service, stored on a server used by phishing scammers. By contacting victims, investigators at CardCops learned that they'd fallen for this week's unusually convincing MobileMe scam. Which really raises the question: Why are most phishing emails so obviously phony? [InfoWorld]

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<![CDATA[iPhone buyer's remorse kicks in]]> Dropped calls. Flaky high-speed connections. Short battery life. The San Francisco Chronicle rounds up not one, but two unhappy iPhone users and an analyst who backs them up to prove that this new iPhone thing isn't working as planned. Not to get all Fake Steve on these guys, but look: The problem isn't the iPhone. It's you two. The iPhone is so popular that AT&T's networks can't handle the load. The onboard apps — so easy to install, just go to the store, click, and boom, it's that simple — are so hypnotic that you're running out your batteries playing with them. Pull your pants up and look in the mirror. If you can't handle it that your phone is more popular than you are, maybe it's time you and the iPhone went your separate ways.

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<![CDATA[iPhone day 33: The most eye-pleasing phishing spam ever]]> A Macworld reader sent in a screenshot of a charmingly credible HTML email that claims to be from Apple: "We were unable to process your most recent payment. Did you recently change your bank, phone number or credit card?" It's convincing not just because it's pretty, but because this sort of error from MobileMe at this point would seem like a minor hurdle — I'm still trying to figure out how my wife's name got onto my account in the conversion. That'll teach me to sneak her credit card.

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<![CDATA[iPhone day 32: MobileMe email down again]]> Looks like I'm a member of the One Percent Club again today — the supposedly tiny proportion of Apple's webmail users who are missing messages. Where's Apple's new MobileMe chief, Eddy Cue?

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<![CDATA[Good news! MobileMe is now a-okay!]]> The enigmatic David G. of Apple has been given the go-ahead to proclaim MobileMe's email problems, affecting those lucky 1 percent of users, resolved after three weeks. I guess someone should email the FailMe Is More Like It guy. [Apple]

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<![CDATA[iPhone day 14: Walt Mossberg finds 12 bugs in MobileMe]]> "Apple's MobileMe is far too flawed to be reliable," the Sage of Potomac pronounced yesterday. It's a rare swipe from Walt Mossberg, the guy better known for writing Steve Jobs's marketing slogans ("the most elegant desktop computer I've ever used.") What's important is that Mossberg isn't complaining about MobileMe's launch glitches — even when it works, he says, it's not solid. Here's the bullet list of Walt's gripes:

  • Using two Macs, two Dell computers and two iPhones, I ran into problem after problem.
  • While changes made on the Web site or the iPhone are instantly pushed to the computers, changes made on computers are only synced every 15 minutes, at best.
  • The Web site was sluggish.
  • occasionally calendar entries wouldn’t load at all.
  • Sometimes, you have to manually refresh the Web pages to see changes made on your devices
  • when I tried to open my Web-based file-storage page directly from the MobileMe control panel on Windows, I got an error message on both Dells.
  • MobileMe calendar appeared as a seprate calendar in Outlook.
  • My address-book groups [showed up in Outlook] as separate address books.
  • On one occasion, my synced contacts on the iPhone appeared as names only.
  • Certain emails simply disappeared [instead of being routed by rules to different folders.]
  • Twice, MobileMe was unable to sync my bookmarks at all. When it did, their order was scrambled.
  • My custom ringtones for particular contacts were lost.

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<![CDATA[iPhone day 13: Dude, where's my mail?]]> Apple's .Mac email — relaunched as MobileMe in conjunction with the iPhone 3G two Fridays ago — is still flying as crooked as Drinky Crow on payday. MacRumors has aggregated customer gripes. Apple's hard-to-swallow response: Only 1 percent of customers are having problems after Apple's server migration. MobileMe mail works for stationary old me, but see these screenshots from readers:


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<![CDATA[iPhone day 12: Three's a crowd — if you only have two phones in stock]]> Email from yet another thwarted iPhone buyer, this one in New York:

At the Soho Apple Store on Sunday, they turned away at least two hundred people who had been waiting in line because they had TWO phones in stock before the store opened. But this showed up as "in stock" on the website.

And yes, I am sending this on my first generation iPhone.

Sorry, I wish I had [taken photos], especially of the starbucks toting d-bag of a store manager pecking away at a Blackberry.

(Photo by ycr)

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