<![CDATA[Gawker: valleywag, breakdowns]]> http://tags.gawker.com/assets/base/img/thumbs140x140/gawker.com.png <![CDATA[Gawker: valleywag, breakdowns]]> http://gawker.com/tag/valleywag/breakdowns http://gawker.com/tag/valleywag/breakdowns <![CDATA[Twitter Attack Brings a Day Without Social Media]]> Noooo: Both Twitter and Facebook are flailing this morning. How will people plan their evening drinking sessions? And are they expected to actually put in an honest day's work in the meantime? It's a Thursday in August, for God's sake.

Twitter has been unavailable for at least an hour; the microblogging service's status blog helpfully reports that the company has no idea what's going on.

Facebook, meanwhile has been spitting out error messages and intermittently cutting off people's inboxes, our staff has noticed.

PC World, which has also noticed Facebook problems, thinks this morning's internet mess might have something to do with Gawker Media's servers being attacked earlier this week. It wouldn't be the first time we've been accused of functioning as a gateway drug to depravity and unproductiveness.

UPDATE: Twitter reports it's fighting a denial of service attack.

So just go ahead and post your tweets and status updates in the thread below. Why not? You'll feel better, and with the messages about your breakfast or need for coffee or whatever out of the way, you might actually be productive, at your actual job.

UPDATE 2: Twitter is back. Commence insipid microblogging!

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<![CDATA[How Valleywag Got MySpace to Drop Its Sony Ban]]> Sony Pictures employees can now waste their time on MySpace again, thanks to Valleywag. (You're welcome.) Here's the tale, from inside Sony's Internet operations, of how our story got the ban lifted.

According to our tipster, who works for one of Sony's Internet service providers, MySpace's security team inadvertently banned Sony employees from accessing its site in the course of going after a spammer:

I just talked to MySpace's head of security and they are lifting the block.

Here's why Sony was blocked. They get their Internet through us. MySpace went after one of our customers for MySpace spamming. We terminated that customer because I hate spammers with a vengence, but then MySpace banned our whole [system]. In essence, MySpace believed we were just a hosting provider and not the actual Internet — i.e. providing transit connectivity where companies go through us to reach other companies.

Oh and it wasn't just Sony... Los Angeles County government along with Orange County government offices use us for transit. So they were also blocked.

We were emailing MySpace for a few days, but they didn't believe we provided anything more than dedicated servers. We believe the only reason MySpace finally unblocked our network was because we sent them a link to your story.

We were scratching our heads as to why MySpace blocked Sony when Sony spends so much money advertising movies and music.

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<![CDATA[Sony Moviemakers Banned from MySpace]]> A tipster tells us that when Sony employees in L.A. try to log onto MySpace, "it directs you to google.com." Bizarrely, Sony's IT staff is saying it's MySpace's fault.

Our tipster speculates: "Revenge for all the crap services that MySpace provided to Sony as a studio? Maybe." There'd be a ha-ha joke about how not being able to log onto MySpace's unusable site is a kindness, except that Hollywood studios, which set up pages for their movies to promote them, actually need to access the site. Here's the memo about the outage:

From: Brian Franke
Sent: Thursday, May 14, 2009 1:32 PM
To: Interactive
Subject: MySpace.com Update

Folks,

Just wanted to let you know that we are looking into the MySpace.com redirect to Google.com issue.

It appears to be on the MySpace end (unexpectedly), and has been escalated to their network team.

No ETA yet on a resolution.

Please contact me if you have time-sensitive MySpace deliverables, and we can discuss options.

Regards,

Brian

—-—-—-—-—-—-—-—-—-—-

Brian Franke

Executive Director of Technology

Sony Pictures Imageworks Interactive

Update: Brian Franke's colleague Nancy Kim, director of digital communications strategy at Sony Pictures Entertainment, sent us this email:

Hi Owen,

Can you please remove this article?

Not sure where you received that information? As Sony is certainly not "banned".

Please feel free to call me if needed.

Thanks!

Nancy

So now Sony has two problems: A ban by MySpace, and a digital communications strategy which seems to involve denying reality.

(Photo by xurble)

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<![CDATA[Why #googlefail Is Really a #twitterfail]]> The image associated with this post is best viewed using a browser.An hour-long outage of some Google services this morning has turned into a full-fledged Twitter storm. What this really shows is a failure of Twitter to be meaningful and relevant to anything but Twitter.

Since it runs on fallible computers programmed by fallible humans, Google has gone down before, and it's safe to predict that it will go down again. But today there was an unspecified outage, apparently specific to some Internet service providers, and is already over (though some Twitter users are still re-reporting Google's downtime as breaking news). There have been tens of thousands of tweets about #googlefail but none gave much more information than the Associated Press's hilariously vague lede on this pressing story: "Technical problems at Google are preventing an unknown number of people from using its Internet search engine, e-mail and other services."

Soon enough, we'll be reading Twitter pundits twitterpatedly explaining how this was a crucial watershed moment for the message-broadcasting service. The flood of messages tagged "#googlefail," they'll argue, surely alerted Google and the Internet service providers who carry its traffic to the problem; it would not have been fixed otherwise.

Nonsense. Google's own status dashboard shows the problem was identified at 8:23 a.m. Pacific Time; it was fixed, Google's engineers say, at 9:39 a.m. Yet Twitter and the news-hungry tech blogosphere are going on, and on, and on.

The concept Twitter fans like to advance is that it's a real-time means of diagnosing customer-service issues before they blow up into big problems. What Twitter actually does is inflate problems out of all proportion, as Twitterers noisily tweet about how with it, on it, and over it they all are, repeating each other's messages without adding anything of value. Any Googler trying to search Twitter to diagnose his company's networking problem would go mad long before he extracted useful information.

Who's going to report this outage? No one on Twitter, certainly. They're too busy congratulating themselves for yet another Twictory over reality and common sense.

(Illustration by ivanlanin)

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<![CDATA[Twitter Is Wondering Why Facebook's Down]]> Some people are having trouble connecting to the new, Twitter-like Facebook. So where are they complaining? On Twitter, naturally, where conspiracy theories abound.

As they do in our inbox. A tipster offers the following explanation: "Facebook is currently reloading their old format and taking the site down to do so." That strikes us as unlikely; on Twitter, Facebook users report they're having trouble accessing search and photo features, suggesting database problems on the back end of Facebook's systems. Flipping back to the old design would seem to be a relatively simple front-end change.

Not that changing back would be a bad idea. We hear that Facebook's widely loathed redesign, which emphasizes friends' up-to-the-minute status updates at the expense of other features, has hit the site where it hurts: its traffic. Facebook CEO Mark Zuckerberg, who has told employees they should ignore feedback from users, may find that data deafening.

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<![CDATA[Did Barbara Walters Kill Twitter?]]> Twitter, a message-blasting site rendered infamous by its downtime, is out of service once more. Who killed it? We're blaming Barbara Walters and Whoopi Goldberg.

According to Tweetscan, an independent website which indexes and searches "tweets," the 140-character updates sent by Twitter devotees, the two were discussing Twitter on their ABC talk show, The View, right before Twitter failed.

The outage is unusually severe: Twitter's website is wholly unavailable, unlike past incidents where Twitter displayed an error message known as the "fail whale" for the whimsical cetacean it displayed. Whatever the cause — overcapacity induced by The View's large audience hitting the site all at once, or an inconveniently coincidental outage — it's an embarrassment for a site which had pledged that prolonged outages were a thing of the past.

The last messages displayed before Twitter went down:


Update: Our long national nightmare is over! Sort of. Twitter.com is available again, but the site is displaying the fail whale:

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<![CDATA[Google sends tourists looking for wrong subway line]]> As a stunt, Google has wrapped subway trains in New York City with ads for Google Maps. Inside, ads give specific directions to tourist landmarks like Madison Square Garden. Unfortunately, they misplace Grand Central Terminal by several blocks, directing people to subway lines which do not run through the station. A mistake we can see someone sitting in a cube in Mountain View making — but doesn't Google have a large New York office full of employees who might have been called on to vet the ads in their 20 percent time?

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<![CDATA[Lulu.com books-on-demand site broken]]> You would think an online print-on-demand bookstore would be able to print books on demand. But you'd be wrong! A reader reports that he wasn't able to finish checking out a book on Lulu, a print-on-demand startup. (Red Hat founder Bob Young, shown here, was inspired to start the company after he ended up with boxes of unsold copies of his Linux nonthriller, Under the Radar.) A customer-support rep said that the company had known about the ordering bug for a week, and might not fix it for another week. An online store which doesn't want its customers' money? Odd. The only possible conclusion: Lulu doesn't have enough actual customers to worry about letting them conduct business with the company. Here's the exchange with the support rep:

Welcome to Lulu.com! An online representative will be with you shortly. Your wait time will be approximately 0 minute(s) and 11 seconds. Thank you for waiting.

You are now chatting with 'Chris M'

Your Issue ID for this chat is xxxxxxxxxxxxxxxxx

Chris M: Welcome to Lulu.  Please hold while I review your question.

removed@removed.com: I am at this screen:

removed@removed.com: https://www.lulu.com/commerce/index.php?fSubmitCheckout=1

Chris M: xxxxxxxxxxxxx-is this regarding your concern?

removed@removed.com: yes, when I select "standard" or "express", this screen reloads, but does not progress to the next step.

removed@removed.com: i have tried removing my credit card info, as you previously suggested, but this has had no impact on my ability to progress past this screen.

removed@removed.com: have tried on both a mac (firefox 3) and winxp (ie7)

Chris M: I'm sorry about this but this is actually a glitch on our end.

Chris M: We are still working on fixing this one. Sorry about the delay.

removed@removed.com: thank you, what is your eta for completion?

Chris M: I'm sorry but we don't have one yet, hopefully after 2 weeks from the time we had a site release, which was last week.

removed@removed.com: so you're saying we can't order a book today, and maybe not for the rest of the week?

Chris M: Yes, We need to fixed this one first. Sorry to say.

removed@removed.com: is there some other way to place our order then? this is a proof version of a book that we plan to order 500 copies of in time for delivery by christmas. if we can't order the proof, it is exceptionally unlikely we will be able to place the rest of the order with lulu.

removed@removed.com: in order to get this proof in time, we need to order it by today or tomorrow.

Chris M: I'm really sorry about this one. I'll update this ticket but I can guarantee a reply right away, since we have a 3-4 business days wait for responses as this time for site issues.

removed@removed.com: can or can't guarantee

Chris M: *sorry abot the typo, can't*

Chris M: *at this time.

removed@removed.com: If you only support online ordering (and not order by IM or telephone), and you cannot accept online orders, then your business is broken. I will recommend to our team that we will no longer be using lulu for our on-demand printing business. Thank you for your time this morning.

Chris M: I'm terribly sorry about this issue, you can try emailing saleschat@lulu.com or bulkorders@lulu.com and hopefully they can go over your request.

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<![CDATA[Angry, angry IT guy goes to jail]]> Drugs! Alcohol! Baseball bats! Hey, it's a good story. IT contractor Steven Barnes will serve a year in prison and pay a $54,000 restitution after being convicted of logging into a client's network and deleting the Exchange database, among other things. Barnes claimed he acted after coworkers from Blue Falcon Networks, now known as Akimbo Systems, came to his home and took away his personal computers by force. Barnes reconfigured Blue Falcon's server as an open relay for spammers, causing the company to be automatically blacklisted from delivering real mail. I'm sure there's nothing wrong with Barnes's temper that a little prison time won't — haha! I almost finished that sentence without laughing.

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<![CDATA[Facebook's ad targeting badly misses the mark]]> Google and Yahoo target search ads based on mere keywords. How passé! Facebook's targeted ads, which draw on the personal information users enter into their profiles, are clearly the future, right? If only the company's engineers could competently write the code that targets those ads. A Facebook advertiser who has spent thousands of dollars on campaigns targeted by age and country says that the site's new reporting tools for advertisers have exposed a serious problem: Either the targeting routines are broken, or the reporting is completely off. An ad meant for U.K. teens went mostly to the U.S. and other European countries instead. A campaign meant to be placed in front of Irish users saw 1 in 14 ads go elsewhere. It's a poor reflection on Facebook COO Sheryl Sandberg, whose expertise in running Google's automated ad systems was touted as her main qualification for the job. Here are screenshots of some of the advertisers' reports:

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<![CDATA[MySpace foe can't keep it up]]> Brad Greenspan, the former CEO of Intermix Media, the company which launched MySpace, loves to make trouble for News Corp., the media giant he claims bought Intermix and MySpace for a song. Too bad he pays more attention to his ongoing, one-sided feud than his revenge vehicle, LiveUniverse. Greenspan's startup is having trouble with his uptime; a tipster says his LiveUniverse and LiveVideo sites have been down for two days running. That's not the real problem; the real problem is that it took two days for anyone to notice they've been down.

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<![CDATA[Microsoft saves my job for the weekend]]> Hooray — another zero-day patch! The financial sky is falling! The only good news is I'm used to hedge fund managers throwing themselves out the windows. If you're as familiar with zero-day patches as collateralized debt obligations, let me explain the difference to an IT guy. A CDO means I'm fired. A zero-day patch means I'm working. All weekend.

A zero-day patch is a security alert that's been issued for some major, Internet-threatening bug, one that's so serious that they give people zero days of warning. It means the bad guys know about it. It's so bad that it needs to be fixed right away, I get that. But do you think IT departments are staffed for one zero-day patch over another?

Of course not. Your infrastructure doesn't scale, but who cares? And why pay for all that automation? We have people here. Or in Bangalore, or somewhere. But when an operation takes 10 minutes per machine, multiplied by hundreds of servers and thousands of workstations for millions of customers ... well, I'll get complaints about the overtime charges, but my managers already told me they didn't want to pay to configure the automated solution. See? I can't win, even if Arista replaces every Cisco box on the network.

The bright side: This morning, I worried I'd be out of a job by noon. Thanks to Microsoft, I now have another life-or-death upgrade to install. I'll do it this weekend. I may not have a family life, but I have a job.

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<![CDATA[eBayers aghast over porny penis come-ons]]> An anonymous eBayer spoke out on the auction website's user forums recently, irate over seeing penis-enlargement ads on the eBay homepage. Within seconds, a horde of other outspoken eBayers chimed in with over 600 replies to share their shock and dismay of seeing the same penis-envy ads. One grandmother was extremely offended at having her little grandson wonder whether his manhood is up to par. But it turned out eBay wasn't actually at fault — malware on the computers of people seeing the ads had replaced eBay's G-rated come-ons with racier fare. Maybe those offended should just pick up some discounted antivirus software on eBay? That seems easier. Here's another malware-placed ad:

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<![CDATA[Twitter bug reveals friends-only messages]]> Be careful what you Twitter — especially if you think the website will keep it secret for you. In 1999, Scott McNealy, then Sun's CEO, said, "You have zero privacy anyway. Get over it." Webheads have been diligently trying to prove him wrong since, with online tools that zealously guard our privacy. And yet they keep proving him right, with senseless coding errors which destroy the very privacy they try to protect. The latest example: Twitter. A Hungarian website, Webisztán, has found a simple exploit for Twitter.

A feed of your friends' Twitter messages publicly lists all all messages, whether or not they're "protected." (Twitter users can choose to protect their messages so only designated "friends" can see them.)

I decided to test the bug on some folks for whom privacy might be a fresh concern — two ringleaders of the infamous "Camp Cyprus" video, Facebook product manager Dave Morin, and Wall Street Journal reporter Jessica Vascellaro. Both participated in a seaside frolic in Cyprus with several other Internet-employed individuals, which has become a symbol of Web 2.0 excess. Vascellaro made her Twitter messages private after she got back from her Cyprus vacation, after rather indiscreetly Twittering several updates about the progress of the video.

Sure enough, Morin's feed of messages from Twitter friends contains a private message broadcasted by Vascellaro only to her designated friends. Fortunately, it's just a notice that she's "in need of Halloween costume ideas," rather than an update about a story she's filing for the paper.

To see anyone else's private, friends-only messages, pick one of the user's friends, and then substitute their user name in this URL:

http://twitter.com/statuses/friends/[USERNAME].xml

Here's a question: Will this bug get fixed more quickly, now that it's been shown to involve a Facebook employee and a Wall Street Journal reporter? Twitter what you think, or leave it in the comments.

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<![CDATA[Hotel discount offer blamed for server crash]]> Leading Hotels of the World, the fancy-lodging chain I only ever hear about in airline-magazine advertisements, has badly flubbed a discount offer celebrating its 80th birthday. So many people tried to get the chain's $19.28/night discount rate that its servers supposedly crashed.

Sure, blame the sysadmin. What the company is telling customers: It's hired Akamai Technologies to make sure the site stays online. But what we're wondering: Did someone forget to put a cap on the offer, and pull the plug on the website after more people than expected signed up for the $19.28 rate?

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<![CDATA[AdBrite serving zero ads, according to AdBrite]]> We knew things were looking grim in the fatally overcrowded online ad-network space. But this is ridiculous. AdBrite's homepage currently states that the network, favored by smaller publishers, is serving "0 impressions a day on 0 sites." A glitch in its stats mechanism, surely — but also a harbinger of the shakeout to come. We hear persistent rumors of high turnover in the site's sales department.

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<![CDATA[Skype apologizes for Chinese privacy breach]]> Josh Silverman, president of eBay's Skype Internet-calling service, has issued a mea culpa blog post. The short version: Tom Online, Skype's Chinese partner, is storing instant messages sent over the service — and storing them insecurely, to boot. [Skype Blogs]

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<![CDATA[Apple's five worst quality control failures]]> In the past year, Apple earned top scores in both customer satisfaction and brand loyalty. It's a tribute to the power of marketing. And for Apple customers' collective delusion, we credit Greg Joswiak, a top marketing executive who handled Mac hardware before he moved on to pushing iPods and iPhones.While Apple products may be shiny, easy to use and full of whizbang features, going back at least as far as 1999, they've been often unreliable and sometimes dangerous. Five reasons Joswiak deserves a raise, below.

(Photo via Ars Technica)

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<![CDATA[Bank of America site down for seven hours]]> Thinking about making a run on your bank from the privacy of your own home? If you're a Bank of America customer, good luck — the site has been down since 8 a.m. PST, and the problem has seems to have grown worse since it started. At first, users couldn't verify their "SiteKey" to access their accounts. The company then disabled online access and posted a note to the homepage, pictured. I couln't even access the homepage until just now, possibly because millions of customers are now desperately checking and re-checking the site to see when access is restored. Now that I can get in, it looks like I still have some money! So don't panic — I'm sure Bank of America, like the rest of America's financial services industry, has everything under control.

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<![CDATA[Lehman Brothers spent $309M on IT last quarter]]> Pride cometh before the fall, with Lehman Brothers having spent $309 million on information technology infrastructure in the quarter before the venerable financial firm went belly-up, which was up from $282 million the previous quarter. The company spent $1.1 billion on IT in 2007. Projects included a system for the London Stock Exchange to create an anonymous, automated way for traders to do business (which, in the wake of the United Airlines share price debacle, sounds like a fantastic idea). While the relevant divisions can be split off and sold (and the IT grunts are still hard at work), as more banks fail, selling IT equipment to financial firms doesn't look it's going to be a growth business for some time to come.

"The financial services sector is the bellwether sector for the IT industry because of its amount of spend on IT," she said. "The demise of banks such as Lehman creates a sudden, very large reduction in revenue for the IT sector."

Which is terrible news for companies like Dell, which is already seeing "conservatism in IT spending in the U.S., which had extended into Western Europe and several countries in Asia." Could be good news for eBay, though, if equipment needs to be auctioned to cover some of those billions in write-downs. (Photo by AP/Mary Altaffer)

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