Vincent Ferrari was just a normal guy with an unwanted AOL account. But when he posted a sound file of his horrible AOL-cancellation argument, he became Internet famous. The audio's great — here's the direct mp3 link. And the story went on high-traffic sites Digg, Boing Boing, and Fark.

And, of course, on Netscape Beta, where the managing editor also posted a Netscape writer's interview with Vincent.

Dakota: What happened after? Did AOL reach out to you after or anything?

Ferrari: All I got from them afterward was a survey that asked (ironically enough) if Jonathan met my needs. Other than that, I've not heard a single word from AOL.

Dakota: Did you know the guy got fired? How do you feel about that?

Ferrari: Honestly, before your e-mail, I had no idea. I don't know how I feel. Honestly? I'm not going to shed any tears for the guy. It sucks that he got fired, but maybe he'll learn from it.

Dakota: Is it just AOL, you think, or just the nature of customer service in general?

Holy leading questions, Batman! No shame in rushing to spin the story, AOL, but please, do it with subtlety.

MP3 recording: Trying to cancel AOL [Netscape]
Earlier: New Netscape already gets someone fired (It didn't.) [Valleywag]

Netscape Anchor Commentary

C.K.: "Statement from AOL:

"At AOL, we have zero-tolerance for customer care incidents like this - which is deeply regrettable and also absolutely inexcusable. The employee in question violated our customer service guidelines and practices, and everything that AOL believes to be important in customer care - chief among them being respect for the member, and swiftly honoring their requests. This matter was dealt with immediately and appropriately, and the employee cited here is no longer with the Company .""

The post itself, a clip from the Today Show by longtime Weblogs, Inc. blogger Karina Longworth, is innocuous. The comment thread is devoid of any employee abuse. So what is C.K. talking about — and why is he posting this on a high-traffic page on launch day?

Matt Lauer rips into Ann Coulter on Today [Netscape Beta]