<![CDATA[Gawker: valleywag, clear]]> http://tags.gawker.com/assets/base/img/thumbs140x140/gawker.com.png <![CDATA[Gawker: valleywag, clear]]> http://gawker.com/tag/valleywag/clear http://gawker.com/tag/valleywag/clear <![CDATA[King of Broken Promises Wants You to Trust Him]]> Media entrepreneur Steven Brill has been failing pretty much constantly for the past 11 years, and repeatedly broken his word in the process. But he's turned the corner with his new startup, he swears! Just don't ask for specifics!

Brill's latest venture is a completely unnecessary company offering internet micropayment software, which already exists, to newspapers, which emphatically should not be buying it. It's one of the stupidest ideas we've ever encountered. But! Brill says he has letters of intent from 506 newspapers, right in his pocket. "This is a pretty good milestone," one of his partners told PaidContent.

Yet when PaidContent asked for names of a few of these customers, Brill's Journalism Online Inc. clammed up, "after weeks of promising a list." So observers must decide for themselves whether to trust a businessman who...

...Didn't live up to his word on what he was selling. Customers paid $200 for a year-long Clear membership but were left in the cold when the company closed down, even if they'd had only a month of service delivered. "Senior creditors," meanwhile, got dibs on the company's remaining assets.

...Didn't live up to his word on customer privacy. Brill told customers of his last failed venture, the "Clear" airport fast-pass program, that their personal information would be locked behind "two levels of password protection." Then a laptop with personal information on 33,000 Clear customers mysteriously disappeared, and it turned out the data was unencrypted..

Do newspapers really want this man asking consumers to whip out their credit cards? We'll see!

UPDATE: The Los Angeles Times did some digging and found several large publishers have NOT signed on with Brill, including:

  • Dow Jones (Wall Street Journal)
  • McClatchy Co. (30 daily newspapers)
  • Tribune Co. (Chicago Tribune, Los Angeles Times, etc.)

Gannett Co., with 84 daily papers, declined to comment to the Times.

]]>
http://gawker.com/index.php?op=postcommentfeed&postId=5337671&view=rss&microfeed=true
<![CDATA[Steven Brill Fails at Customer Service, Too]]> Airport-security gimmick Clear is just the latest example of Steven Brill failing investors (see also: Brill's Content, Inside.com, etc. etc.). But this time the mogul is just stone-cold ripping off customers, too, pocketing their half-used $200 membership fees.

It's not that Clear is bankrupt; according to a FAQ on the company website, it's not seeking legal protection from creditors. It's just that right now "Verified Identity Pass, Inc. cannot issue refunds due to the company's financial condition."

Translation: If you think you're legally owed a refund, we're going to make you sue, as we have a "senior creditor" to worry about.

Of course, Clear customers were already used to poor treatment from the company; as software entrepreneur Joel Spolsky points out, Clear required customers undergo detailed background checks, even though this was a pointless waste of time, since the customers ended up having to go through the same security inspection as everyone else (after they cut to the front of the line, the reward for paying $200/year).

Right about now the customers are wishing they had run some background checks of their own. Brill, who left the company in February, says customer data submitted to the company is safe. Probably.

]]>
http://gawker.com/index.php?op=postcommentfeed&postId=5303068&view=rss&microfeed=true
<![CDATA[The Persistent Failure of Steven Brill]]> Steven Brill has a reputation for being a media wise man—a deep-thinking mogul who's always spotting the opportunities of The Future. Which is kind of strange, since the majority of his projects have been ostentatious failures.

Brill's latest company, "Clear," which was supposed to save rich people a half hour standing in security lines at airports in exchange for $128 a year, is shutting down. Let's do a quick and dirty balance sheet of Brill's successes and failures—keeping in mind that to do your best is all your mom really asks.

Successes

The American Lawyer: Brill launched what would become the nation's leading legal magazine in 1979. This is not an unqualified success, though, since American Lawyer Media (now Incisive Media) is having problems right now.

Court TV: Brill created the network (now truTV) in 1991. After receiving a huge popularity boost from the OJ Simpson trial, it was sold it to Time Warner in 1997. For which Brill got a tidy sum.

Emily Brill: Steven's daughter, the ultimate narrator.

Failures

Brill's Content: Launched in 1998, this mediacentric mag was supposed to capitalize on America's insatiable thirst for news about the news! Turned out not that many people really care about the news about the news. Not enough to pay money, at least. Stopped publishing in 2001.

Contentville.com
: A website selling "a variety of content ranging from thesis papers to ebooks." Closed in 2001.

Inside.com: The legendary media site that launched the careers of many top media reporters and also failed to make any money. The magazine version of Inside was merged with Brill's Content, and the website was part of a convoluted plan with Primedia to corner the market on media trade publications, but the whole thing was shuttered in 2001.

Clear: In the post-9/11 world, Brill noticed, airport security sure was a hassle. People would pay to be "verified" beforehand so they could breeze right through! Right? 165,000 people did, reportedly, and Clear raised more than $100 million from investors, but now it's dead, unable to afford to keep going.

Brill also wrote a couple books which didn't sell all that well and a column for Newsweek, but you can judge those on their own merits. He's not out of the game, though—his other ongoing venture is Journalism Online, a company that plans to help various magazines and newspapers charge readers for online access. Bet on it!
[Pic via]

]]>
http://gawker.com/index.php?op=postcommentfeed&postId=5301041&view=rss&microfeed=true
<![CDATA[Steve Brill's leaky airport-security startup raises $44 million]]> Verified Identity Pass, the company behind the Clear fast-pass program for security check lines at airports, has raised a $44.4 million round of investment lead by Spark Capital. More good news for founder Stephen Brill? VIP has been allowed to resume signing up new customers by the Transportation Security Administration after briefly losing a laptop with substantial amounts customer information. (Photo by AP/Richard Drew)

]]>
http://gawker.com/index.php?op=postcommentfeed&postId=5039665&view=rss&microfeed=true
<![CDATA[Clear exposes customer passport numbers in SFO security breach]]> A laptop with personal information including drivers license and passport numbers of up to 33,000 customers in the Clear airport security-pass program was discovered missing from a locked room at San Francisco International Airport. It has since mysteriously been returned, and there's no word of any security breach as of yet. Still, the laptop's data was apparently unencrypted, though Steven Brill, CEO of Verified Identity Pass, the company which runs the Clear program, said the personal information was behind "two levels of password protection."

Yes, that Steven Brill — the one who founded CourtTV, Brill's Content and dotbomb casualty Contentville. VIP largely arose from Brill's contention that a private company institute a national ID program in his Newsweek column, where according to Slate:

Brill had the keen insight that it would take an outsider to make the security pass happen. He had no faith that the government could pull off something like it.

Now the Trasportation Security Administration has grounded Clear from signing up new customers until more robust data encryption is put into place. (Photo by Getty/David Paul Morris)

]]>
http://gawker.com/index.php?op=postcommentfeed&postId=5033474&view=rss&microfeed=true