<![CDATA[Gawker: valleywag, conversational marketing]]> http://tags.gawker.com/assets/base/img/thumbs140x140/gawker.com.png <![CDATA[Gawker: valleywag, conversational marketing]]> http://gawker.com/tag/valleywag/conversationalmarketing http://gawker.com/tag/valleywag/conversationalmarketing <![CDATA[The death of conversational marketing]]> An unproar in the world of tech blogs is uncovering a broader fault line between writers and advertisers. Om Malik's GigaOm and his other blogs have dropped their outside ad-sales firm, Federated Media, a startup run by John Battelle. Federated isn't just another ad network, nor is Battelle just another entrepreneur; he helped start Wired and The Industry Standard and an author of a book about Google, thinks that the future of marketing is conversations. And he launched Federated around that notion. Rather than shouting at readers with ads, marketers will use blogs to engage with their readers — and pay handsomely for the privilege. That's his theory, at any rate, which he is expounding in a forthcoming book.

The reality: Battelle's dream of conversational marketing has turned into something more like the schlocky endorsements radio hosts get paid to do. By falling so short of his rhetoric, Federated's experiments have mostly ended in embarrassment, both for him and the bloggers he represents. Last year, he roped Malik and other writers into a scheme to have them recite a Microsoft slogan. And though Battelle apologized for that advertising campaign, he's conducting a similar campaign for Intel — though he has wisely picked so-called "social media marketers" with less journalistic credibility to lose; most already willingly shill for products on Twitter, Digg, and the like.

That's the insult. But Battelle's company has also delivered an injury, in the form of an abrupt slashing of advertising rates. GigaOm, TechCrunch, Silicon Alley Insider, and a host of other tech blogs represented by Federated have had their official rates cut 35 percent; deals negotiated with large advertisers are presumably being struck at even steeper discounts.

So Malik has taken his business elsewhere, to IDG, the publisher of PC World and several other large technology trades. As with Federated, IDG will sell ads, keep a large portion, and share the rest with Malik's company; 30 to 40 percent is a typical commission in the business. IDG has a vast army of salespeople to serve its print publications; as the print business vanishes, it makes sense to busy them with selling online advertising. Federated, meanwhile, has had to assemble its sales team from scratch.

Federated's slogan is that it is "author-driven." What does it say that an author has been driven from its ranks? Malik and Battelle are both savvy businessmen who know each other well. (I have known both for a long time, too, and edited their columns at the late Business 2.0 magazine.) IDG simply cut Malik a better deal, I believe — and no amount of rhetoric about "serving authors" from Federated could make up for the financial shortfall. In every negotiation, the time arrives to wrap up the conversation and strike a deal.

(Photo by Scott Beale/Laughing Squid)

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<![CDATA[Google misses second-quarter earnings — who's taking the fall?]]>
Success has many fathers; failure is an orphan. Or so the saying goes. Google's second-quarter earnings — how to put this delicately? — sucked. At least compared to Wall Street's predictably overhyped expectations. Profits rose 28 percent, but that wasn't enough, and the stock fell 5 percent in after-hours trading, which means someone's got to take the fall. I dialed into Google's conference call, and listened closely to who did most of the talking. When it's bad news, the chief financial officer usually gets stuck with the unpleasant job, and sure enough, that's what happened, with CEO Eric Schmidt quickly handing the call over to CFO George Reyes and flipping tough questions to his colleagues. That tells me even Google insiders thought it was a bad quarter, too. Also on the call: Google cofounders Larry Page and Sergey Brin and top executives Jonathan Rosenberg and Omid Kordestani.

2:27 p.m. Pacific Gene Munster of Piper Jaffray, the analyst who's drawn a fake blog of his own, gets the last question, asking about Google's efforts in China. Schmidt uses his favorite word, "accelerating," to describe Google's place in the market. He also mention's Google's "tenacity." Translation: It's going to take years for Google to improve its market share in China significantly. And with that, the call wraps up.

2:19 p.m. Pacific "There are lots and lots of rumors, which is always very exciting," says Eric Schmidt. He's talking about Google's wireless plans, of course, but I'm strongly considering repurposing it as a Valleywag blurb.

2:16 p.m. Pacific Was the headcount cost primarily driven by sales hires? Kordestani talks about a reorganization of the salesforce to get them to sell more than just search ads. That's got to be expensive, and a reorganized salesforce is usually less productive. This might explain some of Google's overhiring and the resultant earnings miss.

2:11 p.m. Pacific Omid Kordestani, Google's top sales executive, appears to be a convert to the cult of "conversational marketing," claiming that YouTube allows for "two-way conversations." Sure, if you consider juvenile YouTube comment threads to be a form of conversation.

2:08 p.m. Pacific Did a Google executive on the call just belch? Seriously, people. It's an earnings call. Have some respect.

2:02 p.m. Pacific Schmidt dodges a question about why paid clicks are flat, dumping the question in SVP Jonathan Rosenberg's lap. Rosenberg claims that paid click growth was hurt by seasonality. Which is it? Seasonally flat, or accelerating? Brin pops in and adds that tweaks to make ads more targeted also kept the growth down.

2:00 p.m. Pacific Eric Schmidt takes over again, trying to wrap up by claiming that Google's growth is "accelerating." Really? Even for a Ph.D. in computer science, apparently, math is hard.

1:58 p.m. Pacific Page starts talking about how Google works with software developers. Sadly, unlike manic Microsoft CEO Steve Ballmer, he does not start yelling, "Developers, developers, developers, developers, developers!"

1:56 p.m. Pacific Cofounder Larry Page takes over from Brin. Even he can't resist teasing Brin about searching for 1960s IBM equipment. He's talking about YouTube's partnership to put videos on the iPhone, and he says, "You can waste very many hours and also enjoy useful content like mainframe videos [on the iPhone]."

1:54 p.m. Pacific Just as Google started disclosing "paid clicks," a measure of the size of its advertising business, Brin reveals that it's now allowing advertisers to buy pay-per-action ads — in other words, paying Google for ads by the lead or sale. Curious if the company will start disclosing the number of actions, too.

1:51 p.m. Pacific Brin talks up two of Google's worst-named products: iGoogle, a personalized homepage, and Gadgets, customized content modules that appear on iGoogle. (Most people in the industry call those modules "widgets," which makes Brin's peculiar parlance for them annoying.)

1:48 p.m. Pacific Now Sergey Brin takes the horn. He talks up "universal search," which is the technology by which Google gives its own products — YouTube, Google Maps, and so on — privileged positions in Google's search results. He describes how he found a YouTube video about a 1960s IBM mainframe as an example of how mainstream consumers will benefit. Rrrrrright.

1:46 p.m. Pacific It almost sounds like CFO George Reyes is breathing a bit heavily. Everything okay, George? I didn't think things were that bad. A deep breath right after he gives Google's new headcount figure: 13,748 Googlers.

1:41 p.m. Pacific Schmidt fesses up: Google has overhired, causing costs to rise. He says the company is going to be watching headcount going forward. Google, no longer Silicon Valley's hiring machine? That's a frightening thought. Or perhaps comforting for startups trying to recruit engineers. Sure enough, Schmidt wraps up his comments in record time and hands the call to Reyes, who has to dissect the bad news for analysts and investors.

1:39 p.m. Pacific Eric Schmidt begins his comments. He's hesitant and stumbles a bit before trying to claim that the results were "strong." The most positive thing he says is that Google's main search website performed well. What he doesn't get to right away: Paid clicks, the way Google makes moeny from advertising, were stagnant from the first quarter to the second quarter.

1:37 p.m. Pacific Call is starting. On the call: CEO Eric Schmidt, CFO George Reyes, cofounders Larry Page and Sergey Brin, and top executives Jonathan Rosenberg and Omid Kordestani. It's the usual crew for a Google earnings call.

1:35 p.m. Pacific Want to know why Google missed earnings? Look no further than its operating expenses, which mostly consist of payroll and data-center costs. They're now 31 percent of revenue, up from 27 percent in the first quarter. That's a big jump, percentage-wise. Operating expenses grew by about 25 percent, while revenues only grew 6 percent quarter-over-quarter. Scary. Expect Wall Street analysts to start talking about how Google needs to get its costs under control.

1:27 p.m. Pacific Waiting for the call to start. Google's revenues? $3.87 billion. Or as Dr. Evil might say, "Three point eight-seven BILLLLLLION DOLLARS!" Of course, I'm not comparing Google to Dr. Evil. Google actually paid out more than $1 billion to its AdSense distribution partners. You know that's funding a lot of Web 2.0 keggers.

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