<![CDATA[Gawker: valleywag, options]]> http://tags.gawker.com/assets/base/img/thumbs140x140/gawker.com.png <![CDATA[Gawker: valleywag, options]]> http://gawker.com/tag/valleywag/options http://gawker.com/tag/valleywag/options <![CDATA[Fake Steve Jobs Totally Gives Up on Blogging]]> Getting rich by blogging is "another high-tech fairy tale," writes Dan Lyons in Newsweek. He should know — he tried and failed, with nothing to show for his blogging career but 20 extra pounds.

That's how Lyons tells the story:

For two years I was obsessed with trying to turn a blog into a business. I posted 10 or 20 items a day to my site, The Secret Diary of Steve Jobs, rarely taking a break. I blogged from cabs, using my BlackBerry. I blogged in the middle of the night, having awakened with an idea. I rationalized this insane behavior by telling myself that at the end of this rainbow I would find a huge pot of gold. But reality kept interfering with this fantasy. My first epiphany occurred in August 2007, when The New York Times ran a story revealing my identity, which until then I'd kept secret. On that day more than 500,000 people hit my site-by far the biggest day I'd ever had-and through Google's AdSense program I earned about a hundred bucks. Over the course of that entire month, in which my site was visited by 1.5 million people, I earned a whopping total of $1,039.81. Soon after this I struck an advertising deal that paid better wages. But I never made enough to quit my day job. Eventually I shut down-not for financial reasons, but because Steve Jobs appeared to be in poor health. I walked away feeling burned out and weighing 20 pounds more than when I started. I also came away with a sneaking suspicion that while blogs can do many wonderful things, generating huge amounts of money isn't one of them.

But wait a second: How did Lyons come to be able to relate this tale in the hallowed pages of Newsweek? Oh, right — it surely had more to do with his blog and his brilliantly sarcastic Fake Steve Jobs persona, not the unnoticed pieces he churned out as a senior editor at Forbes. And then there was the book deal which resulted in Option$: The Secret Life of Steve Jobs. Lyons may not have made money directly from his blog, but he had a fair bit of success off of it. Admitting that would ruin a perfectly good column — and call into question his decision to stop blogging.

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<![CDATA[Facebook cancels employee stock sale]]> So much for Silicon Valley's latest get-rich-quick scheme. Facebook CEO Mark Zuckerberg has cancelled a plan to let employees cash out their shares early.

In August, before the markets started to melt down and with Facebook worth $15 billion on paper, Zuckerberg unveiled a plan to let employees sell a small amount of their shares — no more than $900,000 or 20 percent of their stock holdings, whichever was less. The program, all but unheard of among Valley startups, was meant to appease employees who were agitating for some chance to make money from their shares. It was a revolutionary new way to reward employees, without having to go through an IPO or a sale.

The revolution is over, Zuckerberg told his company today. "I'm writing this note to let you know some bad news," he wrote in an email to all employees at the 800-person social-network startup this afternoon. "Despite a lot of work, we have not been able to finalize a plan for the employee stock sale we announced in August."

Facebook executives had been courting potential buyers for employees' shares since the summer. But as the value of Google tumbled from its high of $700 last year, would-be investors started asking questions about whether Facebook's value, too, had dropped. By last month, they were getting downright nervous.

Microsoft had invested $240 million in the company for a 1.6 percent stake in the company that valued all of Facebook at $15 billion, but that deal came with extras: Microsoft bought preferred shares, which get paid off first if the company's bought, and it also got an advertising deal with Facebook at the same time.

Facebook's common shares, meanwhile, have a value that put the whole company's worth at around $4 billion. Or they did. A source close to potential investors said they wanted to buy shares from employees at a lower valuation, or with guarantees similar to Microsoft's. To reward a small number of employees who had enough shares to benefit from the program, Zuckerberg would have had to give away something for nothing.

It's still a crushing blow to morale at the company that was once Silicon Valley's highest-flying startup. Facebook once had the pick of the world's best and brightest, hiring brilliant kids from college who had gone through school addicted to the social network.

So Zuckerberg's back to the original startup business plan: Make a big bet, and hope it pays off years later with an IPO or a sale. Facebookers will have to make the same bet, too. It's not as exciting as overturning Silicon Valley's financial order. But right now, just drawing a paycheck seems like a lucky thing.

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<![CDATA[Yahoos flipping out on share perk]]> Silicon Valley still dreams of the mythical equity culture — the notion that if you make your employees shareholders, magic happens. What it really does is make them as avaricious and obsessed with short-term gains as your average shareholder. Yahoo's owner-employees are as eager to unload their shares as the rest of the market — which means they've been abusing an employee stock purchase plan for quick cash.

This explains why Yahoos have been fretting more than usual about the stock's plunging price. Yahoo's stock-purchase plan offers employees a 15 percent discount on shares; the price is set periodically based on market prices, and the discount taken off that. Monday was the most recent price-setting date; the company has a one-day waiting period before employees can sell shares. Hence the concerns that the stock not drop 15 percent in two days — which it nearly did, rendering even the instant profit from the discount void.

It's legal for employees to sell after the one-day waiting period, but it's hardly in the spirit of stock-purchase plans. Yahoo's management is in a tough position: They can crack down on the share-flipping by putting in a longer waiting period, which might hurt morale; or they can allow it to continue, and thereby coddle employees who don't have the company's best interests at heart.

What it really illustrates, though, is how the equity culture turns toxic when share prices tumble. The makeup of the human mind sets us up to treasure gains too little and fear losses too much; that means that employees take stock gains for granted, but fume when their options go underwater.

When that happens, taking a company's 15 percent discount on stock and treating it like free money is just barely understandable. Employees should wonder why they ought to be the ones to buy and hold when it hardly seems like their company has a future. And shareholders should wonder why employees like these are getting free money. So much for aligning interests.

(Photo by 42dreams)

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<![CDATA["Vesting in peace"]]> Connected Ventures cofounder Zach Klein — the guy who spread a rumor that the Mormons were trying to buy Facebook — continues his stay in San Francisco. The latest phrase he's learned from the natives: "vesting in peace."

The phrase Vesting in Peace, which means you work for stable company increasing in value, and you’re doing as little as possible until your stock options are worth something — just enough to be perceived as functional, but never to the point of exertion.

Klein gets this mostly right, though he fails to note where it most frequently happens: At startups after they're acquired. Most of the original YouTubers, for example, are only at Google because they're still vesting in peace.

(Photo by sfllaw)

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<![CDATA[Google discloses ex-Pixar CFO's legal trouble — but Disney doesn't]]> The stock-options backdating scandal, which bored Silicon Valley the day the SEC first announced its investigations, continues. The latest to disclose a brush with the law: Google. Google has not been accused of misleading investors by moving up the grant date of stock options, making them more profitable for the executives who received them. But Google board member Ann Mather, the former CFO of animation studio Pixar, has, and the SEC is now initiating legal proceedings against her.

Here's what's odd: Pixar is now owned by Disney, which cleared everyone "currently associated" with the company of wrongdoing. That includes Steve Jobs, Pixar's former CEO, now a Disney board member, but leaves Mather out in the cold. So far out that Disney itself hasn't disclosed her legal jeopardy to its own shareholders — the people whose Mather's Pixar backdating most affected.

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<![CDATA[Options suit against Apple and Steve Jobs dismissed]]> FSJ.jpgTalk about spoilers. Bloomberg News reports that Judge Jeremy Fogel has dismissed a lawsuit claiming Apple CEO Steve Jobs and his executives lied to shareholders about backdating 6,428 stock-option grants issued from 1997 to 2002. With apologies to Fake Steve apologists, there's no longer any reason to read Dan Lyon's Options, a fictionalized account of the legal troubles Jobs faced over the backdating scandal. (Except for the fact that it's howlingly funny.) Even Lyons's ending is less of a letdown than this.

In the end, Judge Fogel dismissed the suit because it was based on three-year old statements, which Apple successfully argued were too old to consider in court. Fogel did allow room for a Lyons sequel, however, telling plaintiffs they could file the suit again if they could show Apple executives lied after July 30, 2003.

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<![CDATA[The only virus you'll ever get from Apple]]> The slight case of sniffles and coughs making the rounds in SF has been dubbed the Woz Cold. Urban legend has it that Apple cofounder Steve Wozniak appeared to introduce Fake Steve blogger Dan Lyons on the Peninsula a week ago despite a nagging head and/or chest cold, depending on who you ask. Woz shook hands and buddied up for photos at the event. Now we're all snuffling and Apple's stock is ... oh wait, it's back near 170. Never mind.

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<![CDATA[Stock market's down, YAY!!!!]]> New York Times reporter Saul Hansell wails on a bogus reporter's convention, "writing about rises in stock prices as good and declines as bad. The story can equally well be told in the reverse. Every stock sale has a buyer and seller. Why shouldn't the headline be: Millions Now Can Buy Stocks Cheaply for Retirement Accounts?" Falling tech stocks also prevent idiotic reversals of power, such as AOL buying Time Warner.

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<![CDATA[Fake Steve Jobs gets down with San Francisco's filthiest hacks]]> The dirty secret behind last night's book-tour party for Dan Lyons, the man behind the Fake Steve Jobs blog? Rumor is it almost didn't happen, thanks to a little tiff over who was going to rep him. Flack fight! After the jump, the real battle over Fake Steve.

Here's the back story. Marc Bodnick, a cofounder of Elevation Partners, the private-equity firm behind Forbes, where Lyons has a day job, suggested plugged-in matchmaker Brooke Hammerling to make high-level introductions in the Valley. This move, insiders say, confounded Lyons's publisher, Da Capo Press, which had its own PR operation, and momentarily threw plans for the party out of joint. Hammerling vehemently denies there was any friction. Da Capo ended up handling press for Lyons's book tour, and Hammerling and the book publisher threw a joint party at Frisson, the restaurant part-owned by Facebook board member Peter Thiel.

Thiel, alas, didn't show, but San Francisco's tech press corps turned out in droves, and in the case of videoblogger Natali Del Conte, kickass boots. Also crowding the joint: a bevy of Lyons's Forbes colleagues, past and present, and backers from Elevation Partners. Digg board member Brett Bullington no-commented his way through the evening. An unusually buttoned-up Hammerling, when she wasn't schmoozing, was ringing up copies of Options for Lyons to sign.

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<![CDATA[Fake Steve Jobs talk turns into on-stage three-way]]> The Q&A session at the Computer History Museum last night was billed as a talk between former Apple evangelist turned venture capitalist Guy Kawasaki and former anonymous blogger turned book shill Dan Lyons, better known as Fake Steve Jobs. But it quickly turned into a sordid three-way. Brad Stone, the New York Times scribe who outed Lyons as Fake Steve joined the two on stage, and what was billed as the "Confessions of Fake Steve Jobs" turned into a celebration of Apple, blogging, and Dan Lyons's massive mancrush on the real Steve Jobs.

Fireworks, we thought, were inevitable when Lyons got on stage with Kawasaki, whom he's savaged on his blog. Turns out the worst thing Fake Steve said about Kawasaki was that he was a motorcycle designer, something Kawasaki found amusing. Our promised fireworks turned into kiddy-safe Independence Day sparklers.

LyonsKawasaki.jpg

Something to know about Dan Lyons: The man is as hilarious in person as in his best blog posts. He's quick, succinct, and dead-on with his observations. He is, as they say in Detroit, "wicked smaht." Also, he has a huge hard-on for Steve Jobs. Like, major mancrush. Lyons describes Jobs as a "son of Zeus born to a mere mortal" and other outrageous claims, which makes it seem like he's taking the piss out of Jobsian worshipers. Not true. Lyons really is an Apple fanboy who believes in the infallibility of His Steveness. Jobs is, to Lyons, "the most interesting person alive."

Which seems like the most boring thing he could say. But here's a secret for you: That awe is what makes the blog work. Lyons clearly venerates Jobs, without which his Fake Steve blog might come across as mean-spirited, not a satirical celebration.

One question kept coming up: How was Lyons treated by people who he slammed in the blog? He admitted to being worried about their reactions, but said that there have been few negative repercussions. He brought up Bike Helmet Girl, an early target for Fake Steve due to her appearance in a photo taken at a Yelp party last year. He initially ran the photo with a derisive caption. "Bikey" wrote in, a correspondence was born, and her character became a recurring figure in the blog. Lyons finally got a chance to meet her at a book signing last week, and spent a good minute in the Fake Steve character, dreamily recounting their meeting. (Lyons never revealed the lingering question about Bike Helmet Girl: Why was she wearing a bike helmet in the first place?)

I asked him about an article he wrote for Forbes, "Attack of the Blogs," a cover story which he railed against anonymous blogging as an abhorrent practice. Has being an anonymous blogger changed his mind about such practices? He admitted that he would like to "get a do-over" and rewrite the story. He likened his attack to writing a story focusing on spam as an example that all email was bad. "Tomorrow, Valleywag will call you a hypocrite," Kawasaki warned him.

Other Fake Steve revelations:

  • Someone named "Katie Cotton" — the same name as the head of Apple PR — ordered a number of Fake Steve T-shirts from CafePress. (Brad Stone asked the real Cotton about the purchase. She declined to discuss any clothing purchases.)

  • The front row was filled with a line of Apple employees, one of whom brought an OS X programming book as light reading during downtime.

  • Kawasaki asked Lyons and Stone if they thought they would always be known as "Fake Steve" and "the guy who busted Fake Steve," much like Eddie Murphy will always be known as Donkey from Shrek. Lyons and Stone's reactions suggested they thought Kawasaki was nuts — and then started talking about how Donkey wasn't really representative of Eddie Murphy's career.

  • Brad Stone broke the news that Lyons was Fake Steve while Lyons was on his way to a Maine vacation with his wife, a vacation he had promised would be work- and blog-free. Stone's call to Lyons while he was en route changed all that. During their conversation, it was revealed that Lyons is the father of two-year-old twins. Stone and his wife are expecting twins soon. As their call was ending, Lyons promised Stone that he would buy two voodoo dolls of the twins and poke them at 2 a.m. random nights, to make up for Stone ruining Lyons's vacation.
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<![CDATA[Fake Steve cornered by politically-correct bookstore regulars]]> danlyons.jpgOptions author Dan Lyons was Friday's guest author at Stacey's Bookstore in San Francisco's financial district. Several audience members — seemingly unaware that Lyons had written a parody about Steve Jobs — grilled the Forbes editor turned humorist on Apple's lack of corporate philanthropy and the allegedly widening income gap between Jobs and everyone else. When Lyons sputtered that he really didn't know the answers, one attendee snorted, "Aren't you supposed to be a business reporter?" I followed one of Lyons's attackers out of the store to a local Peet's, where she once again spoke truth to power. "It's frightening what they put in the food these days," she informed the barista. "Is this Fair Trade coffee?"

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<![CDATA[Woz likes Fake Steve Jobs better than real one]]> At yesterday's book signing at Keplers in Menlo Park, Apple cofounder Steve Wozniak penned this inscription on the pages of Dan Lyons's Steve Jobs parody novel, Options: "I like this Steve J. better than the real one." Was he kidding? Maybe. But many a truth is said in jest.

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<![CDATA[Fake Steve Jobs, at last we meet]]> Dan LyonsSo I'm here at Keplers, the bookstore in Menlo Park, with a bunch of Stevetards waiting for Dan Lyons, the faux Apple CEO who pens The Secret Diary of Steve Jobs and the new book Options, a parody memoir of Steve Jobs. He's here for a book reading, and Apple cofounder Steve Wozniak has taken the podium to introduce him. Woz starts speaking a mile a minute, referencing his on-again, off-again romance with comedienne Kathy Griffin. And then he spins into a weird numerological digression. I'm starting to think this guy is actually kind of nuts. Either that, or Lyons has written this routine for him. And then Wozniak presents him with a genuine Apple turtleneck. It's only getting weirder from here, I fear.

"This is the highlight of my life — the birth of my children, and meeting Woz," says Lyons, like some pathetic starstruck fanboy. This is the man who called me "Bigglesworth"? I'm wondering who the real pussycat is.

Lyons starts by explaining how he got the "Secret Diary" moniker from the British magazine Private Eye. The whole idea, he explains, was just to learn more about blogging and figure out how tools like Blogger works. The blog spiraled from there.

"I don't know anything about Steve Jobs," Lyons says. "This is as close as I've ever gotten," he adds, pointing to Wozniak. He recounts how he closed down the blog, and a reader actually reposted his archive, which prompted Lyons to continue.

Lyons then makes a gaffe: "I've written a lot of books, which are still available on Amazon.com." The owner of Keplers coughs and glares at him. "Sorry. In a brick-and-mortar store, you never say the 'A' word."

Now Lyons is retelling the story — familiar to our readers — of how Forbes publisher Rich Karlgaard got in on the hunt for Fake Steve Jobs, offering a reward. But Lyons adds this tidbit: Karlgaard sent him an email, unaware of his identity, offering him a column in the magazine. Another email he got came from a partner at Elevation Partners, the private equity firm which owns a large stake in Forbes, offering to invest in the blog.

And the rest is history: Timesman brad Stone's expert outing of Lyons. Lyons then segues to questions. Gizmodo editor Brian Lam asks Lyons if he thinks that Apple had a hand in uncovering his identity, pointing out that Google owns the Blogger service Lyons uses and Google CEO Eric Schmidt — "Squirrel Boy" in Lyons's blog — is on Apple's board. Lyons turns to Wozniak and asks, "Could Apple do that?"

"Yes," Wozniak deadpans.

Lyons then offers to let Wozniak guest-blog on the site. "I'll give you the password," he says.

An audience member asks what Lyons thinks of the real Steve Jobs. "I actually really admire him," says Lyons. "I wouldn't want to work for him, I wouldn't want to live next to him, I wouldn't want to be in his family. What he does requires a hardness that I don't think I could have. I feel affectionate toward him."

Affectionate? I never expected Fake Steve would be such a softy.

Finally I get to ask a question. "When on the blog are you Steve, and when are you Fake Steve?" I ask. It was the best I could come up with, but Lyons runs with it.

"It's this third personality that evolved, something like Triumph the Insult Comic Dog," he explains. "Fake steve is not really like Steve Jobs, and it's not really me. Like EMC. Real Steve would never write about EMC. Or [Robert] Scoble. Once you start thinking about Scoble, you can't get Scoble out of your head. I'm sure Steve Jobs doesn't think about Scoble at all."

Truer words were never spoken. Especially by a fake blogger.

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<![CDATA[Fake Steve to face angry mob at book reading]]> danlyons.jpgYes, tonight's the night. Dan Lyons as Fake Steve Jobs is meeting Segway-polo fanatic Real Steve Wozniak for an Options reading at the Menlo Park Keplers at 7:30. This is a party that we just can't miss. Some of us anyway. My boss is too cheap to let me expense a Virgin America flight cross-country. Owen "Mr. Bigglesworth" Thomas will be there, purring away. So will Megan McCarthy, the self-proclaimed "Princess of the Valley." Finally, very special correspondent Paul Boutin (boo-TAHN) will be there with his wife, Christina Noren, whom voters on Dig a Silicon Valley Girl have deemed the prettiest girl in the area. You don't want to miss that! Hit the jump to see what Fake Steve had to say the last time Woz crashed his party.

Isn't it just like Woz to show up and try to steal the spotlight from me on my big day? He's like the ex-girlfriend who shows up at the wedding dressed in a really hot sexy red dress, trying to take attention away from the bride. Fair enough. Apple geeks love Woz better than me. Always have. So of course he can't resist showing up on iPhone day to steal some of the love that was supposed to be aimed entirely at me. Plus, and this is really sad, Woz just thrives on the adulation and can't get enough of it. It's almost a sickness, the way he needs it.
Who's dentoned himself now, Lyons? We can't wait to see you make nice with the Woz. He might run you down with his Segway if you aren't careful.]]>
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<![CDATA[Your Options for tonight]]> OptionsMarina boys, pretty pictures and Steves real and fake in Menlo Park. All in tonight's Valleywag Calendar.

  • The REAL Fake Steve Jobs Leander Kahney John PaczkowskiOwen Thomas Andy Ihnatko, er, Dan Lyons, comes to town. Apple cofounder Steve Wozniak will introduce him before Lyons reads from his new novel, Options, at Keplers in Menlo Park tonight at 7:30 p.m. [Keplers]
  • There's a private wine tasting event for business school alumni at Circa in the Marina. My, that sounds like a bitchin' time, doesn't it? If you can stomach the button-downs and business cards, it starts at 6:30 p.m.
  • Photographer Geoff Ellis, husband of BusinessWeek columnist (and certified Valley fox) Sarah Lacy, collects the James D. Phelan Art Award in Photography tonight at SF Cameraworks at 5 p.m. [Facebook]
  • Wait, it's November? Really?

Got a to-do that's a must-do? Send it to calendar@valleywag.com. Check out more events on our Google Calendar:

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<![CDATA[Fake Steve to meet other Steve]]> danlyons.jpgOptions, the parody Steve Jobs novel, has totally surprised those of us who expected a throwaway. It's 248 mostly hilarious pages, with a tight story line and a protagonist who evolves credibly. You can read my enthusiastic review in Wednesday's Wall Street Journal, where it's the business book of the week. But more important is this teaser email from Kepler's Books in Menlo Park, where author Dan Lyons will appear Thursday evening.

Date: Oct 30, 2007 5:06 PM
Subject: Kepler's
To: fakestevejobs
I will be hosting you at Kepler's Books in Menlo Park CA. this
Thursday. I just wanted you to know I have someone special from Apple
Computer coming to introduce you, and his name is Steve as well.

Omigosh! Oh wait. This is going to be Steve Wozniak, right? Still. We'll be there.

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<![CDATA[For hiring, Facebook keeps options open]]> Photo by spcbrassPut down the Viking helmet and champagne, Facebook founders. There's actually a downside to that $15 billion valuation. Facebook plans to double its workforce from 350 to 700 in the next year, but that might be difficult, the Wall Street Journal argues. Why? Because the high valuation raises the value of stock options to the point where there's little potential upside for employees just signing on now. Owen Van Natta, Facebook's chief revenue officer, admits, it's a "real issue." Nah. Hate to disagree with another Owen, but my namesake is wrong here.

The first lesson: Never ask someone with a liberal-arts degree from UC-Santa Cruz a finance question.

Facebook has a simple answer: restricted stock units. Like stock options, restricted stock vests over time. But unlike options, the employees actually own the shares outright after they're vested, rather than having the right — the "option" — to buy the shares at a set price.

The problem, I suspect, is explaining the new pay scheme to potential hires, especially ones without a Wall Street background. Silicon Valley's entrepreneurial culture was built on stock options. When you say "options" to a new recruit, they don't think about complicated financial derivatives. They think "gold mine." When you start talking about "restricted stock," their eyes glaze over.

One financial type suggested I think of RSUs as options with a strike price of zero. I'm not sure that's quite right, since there are some differences in, for example, tax treatment. (Fidelity has a useful explainer.)

As long as Facebook is as generous with restricted stock as it is with options, employees won't see much of a difference. And at a $15 billion valuation — or even a lower one cooked up by a team of crack accountants — Facebook can afford to give away a lot of stock.

The problem is more one of motivation. Options have a downside: They can go underwater, which renders them worthless. That's a scenario employees are motivated to avoid. But with restricted stock, employees bear less risk. Say an employee gets 1,000 stock options with a strike price of $10. If the stock doubles to $20, they'll buy the shares at $10 and sell them for $20, clearing $10,000. If the stock only goes to $11, then they'll only make $1,000. That's a tenfold difference. If an employee gets 1,000 shares in restricted stock, they'll start off being worth $10,000, and doubling the stock price only doubles their take. Stock options encourage employees to go for the big score.

One could argue, though, that by locking in a $15 billion valuation, Facebook has already gone for the big score. The company is priced for perfection, and that valuation carries a lot of risk. Issuing options at Facebook's new value could very well kill its recruiting efforts. Facebook's founders and early investors have already made out like bandits — on paper, at least. It makes sense for new employees to bear a little less risk.

Besides, as my colleague Nicholas Carlson reminds me, we know the real incentive for working at Facebook. During lunch you get to find out who's looking you up or maybe upload explicit pictures to an unsuspecting user's profile. Beats a dental plan.

(Photo by spcbrass)

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<![CDATA[Fake Steve Jobs fakes out iPod lovers]]>
After Dan Lyons, the Forbes editor who blogs as Fake Steve Jobs, visited Microsoft's main Redmond campus to talk about his new book, Options, he sat down for an interview with Microsoft's Channel 10. The best part? Fast forward 8:30 to the point where Lyons says, "I'm very excited about the Zune 80," Microsoft's latest music player. He then pretends to realize his gaffe: "People who read my blog are going to be very upset." Of course, any close readers of Fake Steve Jobs will know Lyons, in a classic move, dropped that bit in intentionally to drive the iPod-fanboy commentards on his blog batshit crazy. Dan Lyons invented this kind of thing on The Secret Diary of Steve Jobs. Have you heard of it?

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<![CDATA[Jeff Bezos wants me to be a happy customer]]> OptionsLast week I bitched wrote about a delayed order for the new Fake Steve Jobs book, Options, from Amazon.com. An email from the online store told me that the book, out today at a Borders near you, had been rescheduled for a December shipment. I emailed CEO Jeff Bezos with my sob story and got a very apologetic email from Executive Customer Relations. I now know that my "experience with this order has been unordinary and not truly representative of the quality of service we offer." Well, that's a relief. Maybe I'll get free overnight shipping. Until then, I'll have to be happy with excerpts. The full email after the jump.

Subject: Your Email to Jeff Bezos; Re: Your Order for "Options" Date: October 23, 2007 3:55:34 PM EDT To: jordan@valleywag.com

Dear Mr. Golson,

My name is Jennifer Hanner of Amazon.com's Executive Customer Relations. Jeff Bezos received your e-mail earlier this week and asked that I respond on his behalf.

Your order has now entered the shipping process and as soon as it has shipped, you will be sent an email confirming the date, contents and method of shipment. I apologize for the delay and inconvenience with your order. The delay and miscommunication was caused by a small problem which has been resolved.

Again, please accept our apologies and know that your experience with this order has been unordinary and not truly representative of the quality of service we offer.

If you have any further comments or questions, please feel free to contact me directly at *****@amazon.com.

Thank you for shopping at Amazon.com.

Regards,

Jennifer L. Hanner
Executive Customer Relations
Amazon.com

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<![CDATA[Maybe that last encore except from Options:...]]> Maybe that last encore except from Options: The Secret Life of Steve Jobs, a Parody was one too many. It's early, sure, but the book ranks way down at No. 1,432 on Amazon's bestseller list. Lesson? Fake Steve needs to send Moshe up to Seattle to have a chat with Jeff Bezos. [Amazon.com]

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