After making repeated attempts to contact you via your office, I am forced to write this open letter to publicly air my grievances concerning Motorola.

As I told the company's senior designers at Motorola's 75th anniversary meeting: create something cooler and more expensive than anything else out there, and everyone will want it.

Zander ... seemed to care more about his golf score than running one of America's greatest corporations.

Many believe Ed Zander worked Geoffrey to death, putting the pressure of the fate of the company in his hands ... Ed Zander continued to reap the dividends of Geoffrey's work, and the company made billions in profit from overselling the RAZR. He had the audacity to say "well, maybe Geoffrey should have come up with a better successor to the RAZR," and told me to "wait for big things in 2008." I guess he was right — he got a big golden parachute, and exited out of the company.

Maybe it sounds like I take the downfall of Motorola personally; I do. It was my experience at Motorola, with people like Geoffrey and all of the loyal employees who still remain, that taught me that Corporate America can and should be; now, with people such as Zander and yourself, Motorola symbolizes the worst of Corporate America.

I've been there when Motorola's handset division was brought back from the brink of death 5 years ago; follow my advice, and we can do it again.

Motorola sells 20 times that many phones in a year. No, the real problem is that Samsung has taken market share from it in the U.S., where Motorola dominates, and Nokia is killing it in the developing world. And that's entirely Motorola's fault. Fixated by the high-end smartphones popular in the U.S., Motorola didn't sell enough cheap phones elsewhere. While we debate the relative virtues of locked and unlocked iPhones, billions of people wait to make their first telephone call ever. You can only sell so many phones to The 250 — even if they keep breaking them.