<![CDATA[Gawker: valleywag, salesforce.com]]> http://tags.gawker.com/assets/base/img/thumbs140x140/gawker.com.png <![CDATA[Gawker: valleywag, salesforce.com]]> http://gawker.com/tag/valleywag/salesforcecom http://gawker.com/tag/valleywag/salesforcecom <![CDATA[Facebook engineer stumped by Facebook-Salesforce.com news]]> The Barnumesque blather of Facebook's platform evangelists is matched only by the bombastic inclarity of Salesforce.com CEO Marc Benioff. How fitting that the two companies came together earlier today to obfuscate their joint efforts. When Facebook agent obscurateur Dave Morin posted about the incident, his colleague, engineer Luke Shepard, bravely scratched his head in public, on Morin's Facebook profile.

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<![CDATA[5 tech companies getting soaked by Wall Street's meltdown]]> If Silicon Valley is mentally disconnected from this week's Wall Street mess, it's because ad-supported companies dominate the Valley these days. High-net-worth investors aren't reeled in with cheap banners, so the demise of Lehman Brothers or Merrill Lynch hardly pinches budgets. Lehman spent just $501,900 on ads, both online and off, in the first half of 2008. Merrill Lynch, which has a much larger consumer business, still only spent $38 million on advertising last year. Still, some 150,000 people will lose their jobs in this week's fallout. That's a lot of tech infrastructure no one will want to pay for anymore. Lehman, for example, spent $309 million on IT last quarter alone. What's more, Lehman's investment banking connections run deep in the Valley's world of startups, VCs and big company buyers. Below, five tech companies that find themselves wishing they could unleash themselves from Wall Street's fate.

The New York Times reports that between shots of hard liquor at the office yesterday, one Lehman employee shouted: “Are they going to take my BlackBerry? Come on, come get it.” Oh, they will. Research in Motion's BlackBerry sales were already disappointing in August. With Lehman expected to lay off most of its 29,000 Lehman employees, Merill Lynch and Bank of America expected to cut some 20,000, and plenty of Bear Stearns bankers still unemployed, September could be worse. Their ex-employers may not repossess the hardware, but RIM makes its steadiest profits from the recurring monthly service fees paid by businesses to push corporate email to the devices.

New York's most successful tech company is financial information provider Bloomberg, which somehow manages to charge companies thousands of dollars a year per subscription for access to the terminals that every Wall Street trader has on his or her desk. But with Lehman cutting 29,000 and Bank of America cutting another 20,000, Bloomberg's already low-volume business just got smaller at a time when it is facing redoubled competition from Thomson Reuters.

The benefit of a merger between the likes of Bank of America and Merrill Lynch is that the new company can combine their infrastructures and cut redundant costs. Unfortunately for IP telephony provider Cisco, it's one of those redundant costs. After flirting with Avaya for a couple of years, Merrill Lynch returned as a Cisco client in 2005. Last May, Cisco announced it would deploy 100,000 phones to Bank of America. When clients combine, vendors lose.

On February 27, 2007, Salesforce.com announced its largest deal ever, signing Merrill Lynch as a client and adding 25,000 new subscribers. How will Salesforce.com fare now Merrill and those 25,000 accounts are moving to Bank of America? At worst, Bank of America will insist Merill's brokers and their assistants use the Soffront CRM software the bank signed up for in March. At best, Salesforce.com will lose several thousand accounts as the new company seeks to reduce reduncancies and lays off as many as 20,000.

Investment bank Marlin and Associates helped Rupert Murdoch and News Corp's subsidiary Fox Interactive find MySpace, but otherwise it's been Lehman Brothers advisers bringing their favorite startup clients to the Murdoch empire. IGN Entertainment hired Lehman in the summer of 2005 and sold to Fox Interactive in the fall. Then in April 2007, photo-sharing site Photobucket hired the investment bank only to sell to Fox in May of the same year. Without Lehman Brothers, how will News Corp. grow on the Web?

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<![CDATA[Mortgage meltdown boosts Salesforce.com]]> One of the oddest side effects of the credit crunch, which most recently brought about the nationalization of mortgage giants Fannie Mae and Freddie Mac: Salesforce.com shares are soaring. Fannie and Freddie's fall hasn't boosted Salesforce's business. But Freddie Mac has been taken off the S&P 500 stock index, which made room for Salesforce.com. Index-tracking funds which are required to match its makeup have been buying Salesforce.com as a result.

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<![CDATA[Salesforce.com ready to buy Geni's corporate Twitter clone]]> Twitter was an offshoot of Odeo, an otherwise unpromising podcasting startup. Yammer, a Twitter clone launched at the TechCrunch50 conference, even copied the origin myth; it sprang from the loins of Geni, the $100 million genealogical website started by former PayPal executive David Sacks. Like Facebook, users sign up with their work email address as a way of verifying that they're employed by a company. Yammer's positioned as a tool for coworkers to keep track of each other's status, with features missing in Twitter such as threaded comments, tags, and messages longer than 140 characters. Even more interesting: In a panel following the demonstration of the site, Salesforce.com CEO Marc Benioff said he's interested in buying the whole thing. At last, something resembling an exit for Geni.

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<![CDATA[Salesforce.com buys InStranet to make call centers suck less]]> Salesforce.com spent $31.5 million on August 4 to acquire San Francisco-based call center software company InStranet. It's Salesforce.com's largest acquisition ever. Careful with the champagne, though.

InStranet went through its third round of funding way back in 2001, when it raised $14.7 million at a $50 million valuation in a round joined by Benchmark Capital. So it's not a huge exit. Then again, at least it's an exit. Salesforce.com will also report its second quarter earnings today. Analysts expect $260.56 million in revenues for a 47.6 percent year over year growth.

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<![CDATA[Salesforce.com CEO Marc Benioff]]>
Marc Benioff: Flowers ... and handcuffs
Salesforce.com CEO Marc Benioff is a charmer, which is also a nice way of saying he's a smarmy manipulator. Blowing off call after call with a Time contributor, he might send flowers and leave a long voicemail explaining himself. But when the Wall Street Journal wanted to write a story about Benioff's Hawaiian vacation home, the Salesforce.com CEO went off the handle, writing the wife of Dow Jones's CEO a letter, flying to New York to berate a Journal editor, and then, finally ordering ordering construction workers and local police to detain a Journal reporter checking out the property. So a warning to Salesforce.com employees: better hope the boss's smile keeps working.

Next: VMware cofounder Diane Greene: Her only mistake was working for another tyrant

(Photo by AP/Margot)

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<![CDATA[Salesforce.com stock dip proves investors are skittish]]> For the second day in a row, Salesforce.com shares are down around $66, after well-known Citigroup analyst Brent Thill cut his rating to Hold from Buy. Thill wrote yesterday, "There could potentially be more weight to downside given cautious macro environment and poor investor sentiment." Translation: The stock will go down because investors think it will go down. That's the best explanation I've heard for how the market works lately. (Chart by Quote.com)

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<![CDATA[10 iPhone apps that will drive you into Steve Jobs's clutches]]> Apple's new, faster 3G iPhones go on sale in the U.S. tomorrow, but a new store where Apple will sell third-party iPhone applications opened for business today. (Something to do with when the iPhone 3G went on sale in New Zealand. Those international date lines are so confusing!) The apps mostly range from free to costing $10, and you buy them on iTunes like you would an album or a TV show. Here are ten that will crush your last remaining resistance to Apple CEO Steve Jobs's demands.

Sure, my Sanyo phone has an AOL Instant Messanger app. But it takes two and half minutes to send a message and then another two and a half to see if I got one back. Here's a new version for the iPhone, which could put an end to expensive text messaging. An alternative: Facebook's new iPhone app integrates the site's new chat feature.

Remember radio? That place where you could listen to and discover music without paying for it? It's back.

FileMagnet lets you load and view PDFs and Office documents from you desktop. Such a nice convenient way to keep you working all the time.

This app, a guitar tuner that uses the iPhone's microphone, obviously targets a niche audience. We're betting the Edge asked Jobs for it

This Major League Baseball app would be better if it streamed MLB.tv straight to your iPhone. It doesn't. But it does show game highlights not too long after they actually happen — which won't be a bad way to get through graduations, weddings and PowerPoint presentations.

DutchTab takes the pain out of splitting a tab so you don't have to ask the server to do it. Only problem: greasy fingers on your iPhone.

After using DutchTab to figure out how much you owe, send your friend the cash via PayPal. Seriously, in 2000, the folks at PayPal thought this was how people would use the service rather than to settle eBay auctions. The future is here!

Always be closing, right? Keeping your leads' contact info in your pocket at all times will at least get you the steak knives.

Muxtape founder Justin Ouellette showed us what can go wrong when you have to email blog posts from your iPhone instead of being able to use an app like TypePad. (If you upload the wrong file, you still might end up blogging your deal memos by mistake, though.)

The oversharing generation's perfect app. Opt in and your friends will know where you are at all times.

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<![CDATA[Salesforce.com rival lashes out at Benioff & Co.]]>
When I met him at a book-signing party earlier this week, BrightIdea.com CEO Matt Greeley was all smiles. Now I know why: He'd just hit "Send" on a scathing missive denouncing Salesforce.com for trampling on his company's turf. (The territory in question, thoroughly obscure, involves something called "innovation management," or, as Greeley puts it, tracking ideas like FedEx packages.) Greeley's rant is worth studying for its overwrought language. He calls the enemy "Salesfarce," says it has "gotten fat and happy," and is a "rotted shell of a business" which will fall apart with a "nudge." The full email, sent by a BrightIdea employee who writes that he'd "like to pee in [Salesforce.com's] coffee pot, and I'm not speaking metaphorically":

From: Matthew Greeley

Sent: Wednesday, June 04, 2008 6:04 PM

To: BI_MAILALL

Subject: Salesfarce Waddles into the Innovation Management Market...

Dear BI Team,

This week, Salesforce.com began their push in earnest, to cut into our market share of the On-Demand Innovation Management market, including running print ads in the Wall Street Journal and BusinessWeek. This comes as no surprise to our executive team, as our internal intelligence group has been expecting this since mid 2007.

We've also heard that salesfarce ground troops are requesting conversations and sit downs around “Collaboration Initiatives”, at several of our clients. They may be in for a surprise when they get there and learn we have already locked-in multi-year subscription deals, negotiated enterprise licensing and that our customers actually like us.

Salesfarce, is not the juggernaut it once was, as a few recent developments point out:

- Their ex-Chief Strategy Officer Tien Tzuo, aka "Benioff's Brain" resurfaced this week as the CEO a new start-up (Zuora). Tzuo is largely credited as the marketing genius behind much of sfdc’s growth and past success.

- On the Q1 conference call, they announced Differed Revenue was down sequentially for the first time in company history. This single metric is strongest leading indicator about the future of a subscription business. (By contrast our diff revs grew over 50% during the same period).

- Their Innovation Management solution is a set of generic project management widgets cobbled together to try to cover the areas our best-of-breed products address. These widgets have no interaction, and the design is based on little or no knowledge about the actual process of innovation. Even if they get it to work at some point, they are skating to where the puck was, instead where it's going to be.

You can expect their uber-slick sales force (pun intended) will be quick to brew up some ugly batches of fear, uncertainty and doubt about BI. In fact, we already have reports of them making false claims about us in the marketplace. This is the classic tactic of a company that has gotten too big for their own good. Covering up an inability to innovate by intimidating customers spending more on marketing.

Fortunately, for us, our customers are innovators themselves, and the ability to see things as they really are, often comes with the job title.

Please let your clients know that we welcome a side by side comparison. Our products are NOT apples to apples. This month I have heard feedback — literally from around the globe — that WebStorm 5 is the most advanced tool of its kind available today. Our outsourced datacenters deliver the same standard SAS70 Type II reliability and disaster recovery at a third a cost of their proprietary systems, and we have more customers, more deployments, more revenue and faster growth in this category than any other vendor.

Salesfarce has gotten fat and happy with their past success in SaaS, and like any over-reaching empire, they have eroded from within. Their twilight has come. I believe a slight nudge is all that will be necessary to send this rotted shell of a business —devoid of the virtue of true innovation— crashing into the ground.

I hope you will join me in delivering that nudge over the coming months,

Matt

________________________________________________________

Matt Greeley

President & CEO

Brightidea.com :: Powering Ideas to Reality™

www.brightidea.com

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<![CDATA[Software maker's ad cusses at Salesforce.com]]> Rene Bonvanie"@#$% Salesforce.com — it's easy!" reads a new ad from Serena Software. What does that mean, exactly? Serena isn't exactly a competitor to Salesforce.com; it makes enterprise software tools that help companies manage their enterprise software. Boring upon boring — until you realize who signed off on the ad. That would be René Bonvanie, left. He's now Serena's head of marketing, formerly a top executive at Salesforce.com. Is Bonvanie funding a dig at ex-boss Marc Benioff through his advertising budget? Bad marketing, excellent theater.

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<![CDATA[R is for Rose, who made Digg his toy]]> Kevin Rose takes up 62 out of 294 pages in Sarah Lacy's Once You're Lucky, Twice You're Good, her new book about Web 2.0. That's less than I expected, since Rose was the coverboy for the BusinessWeek story, co-written by Lacy, which launched her book. From the look of the index, not much time is spent on the women Rose is said to have "plowed through", as his friend Alex Albrecht once put it:

Previously:

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<![CDATA[In Google, Salesforce.com's CEO finds a new partner to spin]]> MarcBenioff.jpgWhen a partnership like Google and Salesforce.com's gets announced so publicly, it's a safe bet that the message is meant for investors and rivals, not customers. Look at the substance of their new partnership: Salesforce.com for Google Apps amounts to adding a tab to link the two Web-based services. Salesforce.com helps companies organize their customer leads and sales; Google Apps offers simplified and hence limited Web versions of familiar office-productivity apps like Microsoft Word and Excel. Add 2 + 2, and you get 4, not 5, as Google and Salesforce would have you believe.

Out of this thin straw, Google is spinning a golden tale of a low-cost entry into the enterprise market, and Salesforce.com a move against Microsoft, which has been touting the integration of its rival business-software suite, Dynamics, with Microsoft Office.

Salesforce.com CEO Marc Benioff is honest in his own way about matters. "The enemy of my enemy is my friend, so that makes Google my best friend," Benioff told the New York Times. A Microsoft executive countered with the meaningless Valley bromide, uttered whenever a rival emerges: "It validates our strategy." He would have done better if he had simply laughed.

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<![CDATA[Salesforce.com execs cashed out $678 million and you haven't]]> Within an hour and a half this afternoon, we received a pair of "tips" slamming insiders at Salesforce.com for "looting" the company by exercising stock options. They both link to Salesforce's insider-trading chart which shows that insiders have cashed in more than $678 million in stock. That's roughly 10 percent of the company's $7 billion market capitalization, but our tipsters didn't pause to do that math. One writes:

Now the $678 million doesn't take into account the basis of the options grants but even if the average basis was 90% of what the stock was sold for the payoff for the insiders would still be greater than the actual amount of profits they have generated. Does this seem fair? This is absolutely outrageous but NOBODY is highlighting or talking about it.
If selling off shares is looting, then everyone in the Valley is a pirate. Yarrrrr! And last we checked, Salesforce.com shares have risen 276 percent since the IPO. I bet Yahoo shareholders wish they were getting looted like that right now.]]>
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<![CDATA[Is Zoho's founder making Marc Benioff nervous?]]> Sridhar VembuWhen a magazine profile opens by informing me I've never heard of some guy, I usually assume it's for good reason, and stop reading there. Not so with Forbes writeup of Zoho's Sridhar Vembu, however. Vembu's company makes Zoho, a suite of online software. I had dismissed Zoho as yet another Web-based Microsoft Office clone. No one's going to pay for online word processing, when Word is cheap to begin with, and Google Docs is free. But Vembu has figured this much out.

That's why Zoho has branched out into online customer-relationship management software, the exact same service Marc Benioff's Salesforce.com provides to automate sales. Benioff made an unspecified offer to buy Zoho from Vembu, who refused. A geeky, bespectacled sort capable of withstanding Benioff's charm campaign? That's how I'm going to remember Vembu.

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<![CDATA[Yahoo reporter knifes NetSuite CEO on air]]> In this Tech Ticker segment, correspondent Sarah Lacy laughs and smiles and pitches softball questions — "Salesforce.com is going to become Siebel, and you're going to become SAP?" (Siebel was swallowed up by Oracle, while SAP is Oracle's chief rival.) The flattery is effective: Lacy lets NetSuite CEO Zach Nelson talk, and talk, and talk. He spins a tale of how his company is poised for greatness; Salesforce.com, for obscurity. And then the financials pop up on screen: Salesforce.com is profitable, unlike NetSuite, and has nearly five times NetSuite's annual revenues. A ruthless evisceration. Nelson didn't even know he was being filleted. The full video:

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<![CDATA[Benioff pushing Salesforce on Oracle?]]> Benioff.jpgSalesforce.com representatives have quietly approached Oracle to see if it would buy the company for $75 a share, Tom Foremski reports. Oracle CEO Larry Ellison already owns a piece of Salesforce, but he's also an early investor in NetSuite, a rival service for online customer-relationship management. The offer, if true, would be a 47 percent premium over Salesforce.com's share price before this morning market opening.

It would also be a brutal comeuppance for Salesforce.com CEO Marc Benioff, who had a very public tiff with Ellison, for whom he worked at Oracle and once idolized. Benioff has since championed a "no software" marketing campaign aimed straight at Oracle; unlike Oracle's offerings, Salesforce.com does not require the installation of software. Selling to Oracle would require eating a lot of crow. Then again, if Benioff actually gets that price, it would cement his reputation as a consummate salesman. Perhaps that's worth an uncomfortable swallow. (Photo by Robert Scoble)

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<![CDATA[NetSuite IPO not good for a quick buck]]> Web software provider NetSuite's IPO, set for this Friday, should be one of the last of 2007. Despite losing $20.6 million on $76.8 million in revenues — wait, isn't Web software supposed to be more profitable than desktop software? — expectations are running high. Get-rich-quick artists may be disappointed.

NetSuite says subsequent market demand may not immediately match share prices set by its auction-model IPO, according to the Wall Street Journal. Translation: The price could well drop. Somebody ought to warn Craig Ramsey, the Salesforce.com board member who invested in the company. Unless this is exactly what he wanted to happen. Crafty!

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<![CDATA[The selling of NetSuite]]> In every startup's life, before it can go public, there's a ritual called the roadshow. NetSuite, an online-software company backed by Larry Ellison, may begin its run as soon as Thursday, having filed an updated prospectus with the SEC detailing its plans to issue shares to the public. The total: As much as $99 million from the sale of 6.2 million shares. One unlikely buyer has already put his money in: Salesforce.com board member Craig Ramsey, who bought $3.5 million from company CEO Zach Nelson and founder Evan Goldberg. Silicon Alley Insider reports that Ramsey's son works at NetSuite, but the purchase is still curious. Also playing the field: Oracle CEO Larry Ellison, who put money into Goldberg's NetSuite and Benioff's Salesforce.com.

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<![CDATA[Another minute, another Google Gang member]]> Photo by russelljsmithAccording to a source, blog-software company Six Apart has joined as another partner for Google's OpenSocial platform. For those of you keeping count at home, don't bother. The list is surely to grow as word gets out. Social network Friendster, for example, wasn't asked to join the Google Gang. The pioneering social network begged to be included after a story leaked on TechCrunch. Google's secrecy is making the whole "open" affair less than transparent, as different names leak to different reporters. Here's a list of media outlets and the OpenSocial partners they list.


  • The New York Times: Google's Orkut, LinkedIn, Hi5, Friendster, Plaxo and Ning
  • O'Reilly's Radar: Hi5, iLike, Slide, LinkedIn, Plaxo, Ning and Six Apart
  • TechCrunch: Orkut, Salesforce.com, LinkedIn, Ning, Hi5, Plaxo, Friendster, Viadeo and Oracle
  • Valleywag: Hi5, Orkut, LinkedIn, Friendster, Ning, Salesforce.com, and Oracle

Guess the only way to find out for sure who's involved is to attend CampFire Thursday night on the Google campus. We would, but we have a thing against CamelCase. But bring us back a s'more, wouldja?

(Photo by russelljsmith)

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<![CDATA[Bunch of losers and Google gang up on Facebook]]> dominance.jpgGoogle couldn't get a piece of Facebook or its hot apps platform, so now it's building its own. Not that it would like people to call it Google's platform; it's trying to persuade people that this is an open platform. It's called OpenSocial, and it's supposed to force developers to reconsider writing apps solely in FBML, the Facebook platform's proprietary language. The idea is that Google will gather a gang of websites whose users combined, will offer an audience as large as Facebook's. It's a fine theory, but let's see the real numbers behind the Google Gang.

Or, rather, pretty charts. They're easier, right?

Here's the U.S. monthly visits for Facebook vs. destination social networks Orkut, Friendster, Plaxo and LinkedIn — all Google partners:

Here's the U.S. monthly visits for Facebook vs. some of Google's other varied new partners, Newsgator, Xing, Ning, and Salesforce.com. For the record, Xing and Ning are not related.

If I'm a developer, I'm still going to Facebook first. Google says these partners reach an audience of over 100 million users globally. But the problem is that all those users are in different networks. Viral success in one network won't necessarily spill over into another.

A better solution for Google? Rework its MySpace search and advertising contract on more favorable terms for News Corp., and in return, get MySpace to sign up for OpenSocial.

Look at what happens when you drop bottomfeeder Plaxo from the list of social networks and add MySpace instead:

The incentive for MySpace, of course, is that this solution would save News Corp. execs the hassle of looking up exactly what an open platform is, exactly. Or having to figure out how to look up definitions on the Internet. Or the Internet.

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