<![CDATA[Gawker: valleywag, surly adopter]]> http://tags.gawker.com/assets/base/img/thumbs140x140/gawker.com.png <![CDATA[Gawker: valleywag, surly adopter]]> http://gawker.com/tag/valleywag/surlyadopter http://gawker.com/tag/valleywag/surlyadopter <![CDATA[Even the Taliban Now Loves the iPhone]]> We doubt Apple will sign this guy up for an endorsement deal, but Mullah Zaif, a former Taliban official, raved about his iPhone to Al Jazeera correspondent Hamish McDonald during a visit in Kabul.

I asked Zaif about his gadget. His response was pretty much the same as everyone who owns an iPhone.

"I'm addicted," he said, "the internet is great on this, very fast."

He proceeded to show myself and our film crew his favourite websites. I half expected him to log on and show us 'Taliban Twitter'.

Just a year ago, the Taliban was threatening to blow up cell-phone towers if wireless operators didn't observe a curfew, ostensibly to prevent attacks by the American military. Which was a bit silly, since the U.S. Army has access to satellite phones. Of course, the Taliban didn't have a technophile like Zaif advising them back then. When the conservative religious movement ruled Afghanistan, it banned almost all modern technologies.

(Photo via Al Jazeera English)

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<![CDATA[Four reasons Apple's iPhone 3G fails]]> In agreeing to sell the iPhone, does Best Buy know what its getting itself into? Steve Jobs is issuing mea culpas about MobileMe, Apple's flaky email-and-synching service. But there are no Jobsian apologies over the iPhone 3G. Sure, sales are fine, $30 million changed hands through iTunes App Store in its first month, and Apple's market cap is now larger than Google's. But InternetNews.com's Andy Patrizio says it's obvious there's something wrong with the device itself.

Specifically, the "3G" part of "iPhone 3G." Patrizio writes that "on disabling 3G, service improved immediately. There were no more dropped calls. Audio quality was fine. Battery life was much better." An analyst tells Patrizio a chip inside the phone is the problem: "We believe that these issues are typical of an immature chipset and radio protocol stack where we are almost certain Infineon is the 3G supplier." Patrizio's three other problems with the iPhone:

  • Steve Jobs's kill switch:
    Jobs confirmed if you install applications unapproved by Apple, the app will be removed as soon as you plug it in to synch and recharge. What would happen if Microsoft did this?

  • Cracking cases. After The Unofficial Apple Weblog reported "Cracks 'appearing' in new iPhone 3Gs," they updated their story to write:
    Commenters are literally pouring in to tell us that as careful as they've been with their iPhone 3Gs, even the most babied devices are showing cracks.

  • App developers are angry over NDAs. Developers building apps for the iPhone have a hard time helping each other out because Apple forces them to sign strict non-disclosure agreements. The response? FuckingNDA.com.

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<![CDATA[Plurk "overlord" loses control of his own blog hype]]>

The best thing with which to mock a company that shouldn't exist is a company that doesn't actually exist. And San Francisco's Internet hipsters won't just snicker about your startup behind your back; they'll do it where your vanity Google Blog Alerts will find it. Plurk is only the latest target — a startup that lets users post short updates to the Web, as Twitter does, but adds a timeline. Plurk's faux nemesis: Pheltup, "the first social network that not only tells you WHO is doing WHAT; but also WHY." When some Twitter "thought leaders" — Pheltup's target market — fell for the rumor that it had acquired the freshly hatched Plurk, it just showed how easily pranked the neophile cool kids of the Web are. What upped the ante is that Plurk's real executives are now actually responding to the (fake) buzz about their "crude and unwholesome" would-be owners.

The Pheltup and Plurk story seemed too good to check, but even if one did, there was plenty of evidence — almost a textbook, check-the-box approach to launching the startup. A 111 Minna launch party listed on Upcoming; a support topic opened on customer-service disccusion board Get Satisfaction; and some sadly plausible Twitter hype.

And the last is where Pheltup and Plurk really converge. Twitter hype is the latest currency of copycat companies who mistake Web attention for making a product anyone wants. Plurk "overlord" Akan seems to even get that: "All indications point to Pheltup being a rather elaborate hoax amongst A-list Twitterers," as he wrote in a comment on a blog post. As opposed to, say, Plurk. Even when it's so clear that it's all a joke, the real startup owners are writing the punchlines for the rest of us.

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<![CDATA[Crash-testing Facebook for BlackBerry]]> Facebook's BlackBerry app failsFacebook debuted a BlackBerry client today, in an effort to bring more investment bankers to its platform. (As if the college girls weren't inducement enough.) Delinquent Valleywag correspondent and haughtily self-important BlackBerry user Paul Boutin sent in a test review between meetings. If you see Paul, point him back to the office — I could tell he was phoning it in. Boutin's off-the-cuff assessement, after the jump.

"Sorry, your wireless Service Provider does not allow access to Facebook for your device." Sent from my Verizon Wireless Blackberry
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<![CDATA[What's Spanish for "fail?"]]> Readers point out that I goofed big-time when I flogged Google's automated directory service on Monday. I left out an important real-world test: Call the giant phone number on the roadside billboard. When it answers, speak to it en espaƱol. The system's response: "Try again."

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<![CDATA[GOOG-411 would be great if it would shut up]]> I spent a half hour speed-dialing Google's new phone directory service, 800-GOOG-411. The verdict? Google's speech-recognition and geo-mapping algorithms outperformed Verizon and AT&T's humans this afternoon. GOOG-411 figured out that "Dover-Foxcroft" was a town in Maine rather than bouncing me to an operator. It deduced that "H H Brown Shoes" meant a store in nearby Dexter. It let me talk with my mouth full. But the service makes an irritatingly un-Googly first impression on callers.

GOOG-411 answers not with a hello, but with a forboding, "Calls recorded for quality." It then adds audio injury to insult by playing a randomly-selected voice actor enthusiastically shouting "GOOG-411!" The very first time I called, my right eardrum was nearly punctured by some bratty boy-child's shriek.

The service's designers seem overly smitten with their archive of voice snippets, which cover a wide range of ages and international accents. Perhaps they meant to draw a human smiley-face on Google's robotic server banks. More like several thousand smiley faces. While the system searches for your listing it sputters a barrage of chopped-up syllables, as if the machines were trying to learn to speak. One of my calls was answered with a cacophony of myriad tongues pronouncing "Roto-Rooter" and other business names. After several seconds during which I wondered if I'd been misconnected to a party line, an announcer broke in over the chatter:

800-GOOG-411. We're a little swamped right now, but just call back, and we'll try to help you out.
The verdict: Fail. At least until I can interrupt the redundant intro blurbs by immediately speaking a city and business name. Those seconds count, especially while driving.

GOOG-411's speech recognition and directory search may be smarter than Sprint's, but its prerecorded human voice talent makes me want to kill. If I'm driving home from Modesto at 5 a.m. and need to find a Starbucks using only my BlackBerry and one hand, the last thing I want to hear is a bunch of politically correct voices telling me what I already know. For that, I've got NPR.

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<![CDATA[iPhone update is just another brick in the wall]]> Apple fanboys, apparently, do need some education. And Steve Jobs is glad to supply it. A software update has, as promised, made hacked iPhones useless — "bricked" them, in the modern parlance. Worse yet, the new software has bricked some unmodified iPhones as well. And people are outraged. These are, of course, by and large the same saps who overpaid by $200 to buy their iPhones in June. And you know what? They're getting what they deserve.

Yes, that's right, folks. I'm taking Steve Jobs's side on this one. People are buying unproven technology, and some are fiddling with it. And then they're shocked when it doesn't work? Get a Mac, people, and you'll learn that not all of Apple's software updates come out of the lab fully tested. Same thing goes for the iPhone, naturally, which runs a special version of the same buggy operating system. Yes, Apple's products are sleek and charming, but they're technology. And that means they're not perfect. If you expect perfection from a three-month-old product, you're setting yourself up for disappointment. So I'll understand if you're crestfallen. Bummed. I'll even tolerate a bout of melancholy. But outrage? Legal threats? Blustery talk of a "PR nightmare"? Save it for someone who cares. (Photoillustration by Tim Faulkner for Valleywag)

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<![CDATA[AmEx only issues partial iPhone refund]]> Sorry to get your hopes up, folks. After early reports that American Express was giving cardholders $200 refunds on their iPhones — after Apple slashed the price earlier this month — it now seems the company has reconsidered its generosity. Early adopter Muhammad Saleem blogs that he only got a $100 refund, not the $200 he requested. An AmEx rep told him that he had to apply to Apple, which now offers a $100 credit to premature iPhone buyers, to get the other half. Saleem and other cardholders should consider themselves lucky to get anything at all, though. American Express discontinued its price-protection benefit last fall, and the company is only offering iPhone refunds at its discretion — likely because it's a high-profile case of a price drop, and it hopes to win positive publicity and customer goodwill.

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<![CDATA[Want green back for your iPhone? Try AmEx]]> There's one class of privileged iPhone buyers who are going to get all of their money back: Those who bought the phone with an American Express card. Extending its usual price-protection policy, the card issuer is refunding $200 back to anyone who paid the old $599 price for an iPhone, blogger Muhammad Saleem reports. All they need to do is call customer service, he writes. (It's not clear what's going to happen to people who bought the cheaper 4GB iPhone, since that was discontinued, rather than reduced in price.) Some Visa and MasterCard issuers have 60-day price-protection policies on their cards, but for early adopters who waited in line to buy the iPhone on June 29, that window has already passed. Update: American Express apparently discontinued its price-matching benefit last year. Anyone else, like Saleem, luck into a generous customer-service rep? Another first-hand report after the jump.

A tipster writes:

I just called AMEX about the $200 iPhone credit at their Return Protection Line (800) 297-8019 (9 minute wait time). I was told by the agent at this time they are accepting iPhone claims, but not processing them, they have yet to make a final decision. Apparently their official price protection program was discontinued several months ago, but they handle claims on a case-by-case basis.

They are aware that news has hit the web about the $200 credits.

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<![CDATA[Geraldo Rivera looking for iPhone crybabies]]> Geraldo RiveraFox News television host Geraldo Rivera is looking for offended iPhone early adopters. If you're aggrieved by Apple's price cut and not satisfied with the $100 Apple Store credit, then a Fox producer wants to talk to you, like, now for tonight's 8 p.m. program, according to this Craigslist posting. We can't wait to see who Fox drums up to whine like a little baby, on air, over the time-honored custom of getting royally soaked when buying brand-new technology.

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<![CDATA[Apple gives early iPhone adopters a $100 money-back guarantee]]> Now 50 percent less overpriced!In an open letter to iPhone buyers, Apple CEO Steve Jobs has promised a $100 store credit to all the suckers who bought an iPhone early, before the price dropped by a third to $399. Steve, Steve, Steve. Why are you caving, after talking so tough? How are these foolish early adopters ever going to learn if you coddle them? Sure, you're not going to take a huge financial hit; after all, it's not like you're really giving the money back.

Early iPhone buyers, after all, will have to spend the money at an Apple Store, and with Apple's lofty profit margins, a $100 retail credit will probably cost you $50 or so wholesale. And what are they going to buy? An iPod Touch, when they already have an iPhone? No, more likely the money will get spent on iPhone accessories and the like — all high-margin purchases which Apple can easily afford to give away to buy some goodwill. But still. It's the principle of the thing. Next thing you know, they'll be asking for refunds whenever you speed up the processor in a Mac.

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<![CDATA[Nokia, Apple spar via Google ads]]> Early adopter? Late adopter? Surly adopter? Nokia and Apple (or rather, an opportunistic Apple retailer) are vying for your affections. When you Googled "iPhone" earlier today, targeted ads for Nokia's Mosh social network showed up, taunting iPhone buyers for having overpaid. In response, Apple an Apple e-commerce affiliate placed ads telling "late adopters" that they could get "all the iPhone" for two-thirds the price. The ads no longer appear on Google, but we suspect this was more of a competitive tweak than a long-term marketing strategy. Update: Turns out the Apple ad was a fake, placed by a third-party affiliate. (Screenshot by Search Engine Land)

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<![CDATA[Apple slashes iPhone prices]]> The iPhone, not worth as much as it wasDid you rush out and buy an iPhone the moment they went on sale? Then there's a word for you: SUCKER. After rolling out a new line of iPods, including touchscreen models that do everything an iPhone does but make calls, Apple has dropped the price on the most expensive iPhone to $399, a 33-percent slashing. Of course, Apple's iPhone is competing with heavily subsidized cell-phone models, which rapidly drop in price after soaking the early adopters for everything they're worth. It should come as no surprise to the technically adept, gadget-lusting geeks who splashed out for an iPhone early on. We just hope that paying $200 for two months of insufferable smugness was worth it.

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<![CDATA[Stop praying for a GooglePhone — you already have one]]> Attention, credulous gadget-seekers: There is no such thing as a GooglePhone. There never will be. Google executives are, shareholders should hope, way too smart to get into the hardware business, with its razor-thin margins. Sure, the search giant of Mountain View may be developing prototypes to help persuade carriers to feature its search engine and carry its mobile ads, as the Wall Street Journal has reported. But just as Google decided not to start making PCs, it's not going to start making cell phones, either. As Valleywag contributor Paul Boutin pointed out in Slate last year, when Google-PC hype was running as rampant as GooglePhone hype is today, "We might not realize it, but we all already have Google PCs." Any PC can access Google on the Web. And so it will be with cell phones, too. Check in your pocket or your purse. Your GooglePhone's right there.

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