The Qwest deal follows on a larger contract signed on behalf of Verizon employees by the CWA, also under threat of strike. "That day, with the strike deadline looming, the company started bargaining a lot more seriously," CWA spokesman Jeff Miller said of the earlier negotiations in a phone call last week. But even by adding call-center employees, the CWA has their work cut out for them expanding its rolls. "The new technologies are not as labor-intensive as past years. An awful lot of jobs have disappeared in the traditional copper wireline business," Miller added. What about fiber-optic linemen, like those working on Verizon's Fios efforts? Those employees were largely under contract already, according to Miller. And once the fiber's in the ground, those jobs will get buried, too. (Photo by AP/David Zalubowski)