<![CDATA[Gawker: valleywag, telecom]]> http://tags.gawker.com/assets/base/img/thumbs140x140/gawker.com.png <![CDATA[Gawker: valleywag, telecom]]> http://gawker.com/tag/valleywag/telecom http://gawker.com/tag/valleywag/telecom <![CDATA[AT&T buries terms of service in 2,500-page document]]> AT&T's service agreement runs to 8,000 words — about twice the length of a Wired magazine feature. But it still doesn't list all the details. You'll have to hit the Web for AT&T's 2,500-page guidebook. California state regulators blame themselves for loosening rules in hopes of increasing competition. I went through the Los Angeles Times's summary (written by former San Francisco Chronicle consumer advocate David Lazarus) and pulled out the two lines you need to read:

"You also agree to pay for all charges for services provided under this agreement even if such calls were not authorized by you."

Regulators say this line makes it nearly impossible for customers to get out of paying for fraud or errors charged to their bill — even if they're added by AT&T.

"If you do not agree with the provisions of this agreement, your sole option is to cancel your services ... within 30 days after receipt of this agreement," it says.

I should've made it my lead: Quit now!

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<![CDATA[Sprint customer gets biblical over charges]]> Saying he was screwed out of $56,000, Allen Harkleroad of Web design and development firm GMP Services in Stonesboro, Georgia started website Sprint Sucks. It's an absolutely mesmerizing look into the incredibly energetic businessman's obsession. Harkleroad registered the domain sprint-really-sucks.com on May 12, and has already posted well over 5,000 words describing the company's bad service and overcharges in detail.

In an open letter, Hesse even quotes a schadenfreude-laced passage from Proverbs:

I will mock you when calamity overtakes you - when calamity overtakes you like a storm, when disaster sweeps over you like a whirlwind, when distress and trouble overwhelm you.
Jesus did say, "If someone strikes you on the right cheek, turn to him the other also, and then buy the domain pilate-really-sucks.com."]]>
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<![CDATA[Sprint charging 300 percent premium on T1 lines]]> three_card_monte.jpgTroubled telco Sprint charged a customer nearly $2,000 for a T1 line that only cost them $500 to provide, and then didn't even deliver the promised three megabits of bandwidth, inspiring GigaOm's Stacey Higginbotham to coin the phrase "Three Megabit Monte." That's probably a disservice to the classic street scam. [GigaOm] (Photo by Nelson Minar)

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<![CDATA[Pass our laws or we shoot the Internet, suggests AT&T lawyer]]> AT&TWhy is an AT&T lawyer peddling scare stories about the Internet running out of capacity by 2010? To frighten lawmakers. Jim Cicconi, AT&T's vice president of legislative affairs, surely doesn't believe that "in three years' time, 20 typical households will generate more traffic than the entire Internet today," as he told Westminster eForum attendees in London. It's just a line that sounds good.

AT&T can save the Internet from certain doom, if it's just left alone to build new fiber-optic lines for its exclusive use. If AT&T doesn't get its way in making sure laws aren't passed that mandate "network neutrality" and limit AT&T's control over Internet traffic on its network, it will pick up its cables and go home, Cicconi is more or less implying. Why don't we hear Google's top lawyer, David Drummond, going around threatening to take away our Web searches if he doesn't get his way in Washington? Because Drummond's not as good as his job.

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<![CDATA[AT&T just wants to be loved — but it hasn't really changed]]> WEB 2.0 SUMMIT — "You're sort of unflappable, aren't you?" says conference organizer John Battelle. He's repeatedly needling AT&T CEO Randall Stephenson about Google, but Stephenson's not rising to the bait. That is, I believe, part of a calculated charm campaign by the monstrously large telecom. "We all want this Internet thing to flourish," he says. Stephenson plays dumb when Battelle asks about "net neutrality," and later, he actually gets applause from the skeptical crowd when he inveighs against government regulation. He means "regulation not written by AT&T's lobbyists." Not a bad performance. But still a performance.

The performance breaks down when Battelle quizzes Stephenson about the company's efforts to compete with cable-TV providers in delivering video to the home. Stephenson complains about local "franchise" regulations about video. Battelle points out that AT&T could simply provide an unregulated, high-speed Internet connection and start its own, separate Internet-video service. It could then compete openly to deliver TV shows and other video down that pipe. Stephenson looks puzzled — and then goes back to his canned talking point that local cable-TV regulations need to go away. He never answers Battelle's question. It's not clear if he even gets it. That's because, at the root, Stephenson is still running the Death Star of yore — the bad old AT&T that craves a monopoly.

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<![CDATA[Google's fiber-optic plans spur new phone talk]]> googletalk.gifAccording to Australian tech trade Communications Day, Google may be planning to fund a new trans-Pacific fiber-optic cable, part of its growing in-house telecom network. (A Google rep neither confirmed nor denied the plans.) Why would Google want to lay cable on the ocean floor? Google already owns a considerable fiber network, used for in-house needs at present. But its telecom activities, which now include bidding on wireless spectrum in the United States, arouse suspicions that it might be getting into the phone business. Nonsense.

Google would like people to think it's getting in the phone business. The mere prospect of Google as a competitor causes panic among entrenched phone and broadband providers like AT&T and Verizon, and accomplishes two important goals: One, it helps persuade those companies to bend to Google's public-policy whims, like "network neutrality." And two, it lets Google's sharky telecom purchasers negotiate better terms when they do buy fiber-optic capacity. (Serving up those YouTube videos does chew up a lot of bandwidth, after all.) By owning some of its own fiber, Google knows how much it really costs to run a network — and how to lowball its suppliers.

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